FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Will the Business Be Charged for a Message That Is Not Delivered Until After the Session Closes?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


Will the business be charged for a message that is not delivered until after the session closes?

There will be no additional conversation charge if a message is sent to a user in an open 24-hour conversation session but only delivered after the 24-hour conversation closes.