FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

How Can I Manage the Verification Code With an IVR?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


How can I manage the verification code with a customer if the phone number is tied up with an IVR?

Many businesses want to use phone numbers their customers already know such as their 1-800 or other toll-free numbers. These types of numbers are usually behind an Interactive Voice Response (IVR) system, which a WhatsApp registration call cannot navigate. Instead, tyntec & WhatsApp are able to share with you 1 to 2 two sender IDs that the registration phone call will come from.

    tyntec will provide you with two sender IDs upon request. You can use this information to create a whitelist for those numbers — so that once the call comes in, you can redirect it to an employee or mailbox where the registration code will be captured.

    ✉️ Please request the sender IDs to support@tyntec.com at least 48 hours before the verification code is scheduled to be sent out.