FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

How Do I Send My First WhatsApp Message Via tyntec?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


How do I send my first WhatsApp message via tyntec?

First, you will need to have message templates approved by WhatsApp in place in order to send your first message.

Assuming you have already at least one message template approved, check the following tutorials to learn the specifics of getting started with WhatsApp Business successfully.

    ℹ️ If you haven’t yet submitted any message templates, this is how you can do it.

    Tutorial #1: Message matters

    Learn how to initiate a business conversation in three key stages: Sending a WhatsApp Message Template; receiving a message sent to the WhatsApp Business Account; and responding to a customer-initiated conversation by sending a free-form text message.

    Tutorial #2: Go both ways

    Master how to build an app that enables the business to handle a two-way WhatsApp Business interaction with a customer — from collecting opt-ins and initiating a conversation using a message template through to receiving a response and following up with a free-form message.

    Tutorial #3: Hooked up

    Read up on how to set up a server and create a simple webhook app that allows the business to quickly receive customer messages that are sent to its WhatsApp Business phone number.