FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Can We Receive the Live Location From Our Customers?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


Can we receive the live location from our customers?

There are two different types of locations available in WhatsApp for normal end-users, “Live location” and “Current location”. The Live location, allows users to share a real-time location for a specific amount of time, while the Current location only shows the users coordinates once (static). Live location is not supported by the WhatsApp Business API. However, the API supports users Current locations.