FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

What If a Customer Initiates a Conversation About Purchasing a Good or Service …


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


What if a customer initiates a conversation about purchasing a good or service from a vertical where that is restricted by the Commerce policy – can I continue that discussion within the app?

No. Please tell the customer to connect with you on a different channel for those types of conversations in verticals where that is prohibited.