FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Why Do I Need to Go Through Business Verification to Create My WhatsApp Account?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


Why do I need to go through Business Verification to create my WhatsApp account?

Facebook/WhatsApp have included the “Business Verification” step as part of the WhatsApp Business API onboarding process, ensuring that the business that owns the brand’s phone number is actually behind the conversation.

    The Business Verification step helps WhatsApp ensuring the safety of the platform through reviews, as the WhatsApp does not have visibility to business-to-user conversations due to encryption. Hence, it’s important to make sure all companies are verified, making sure Facebook/WhatsApp remains a safe space for businesses and users alike.