FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Can I Get IDS for Message Templates?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


Can I get IDs for message templates?

A message template does not have an ID. Rather, companies can create a message template name, like “online_invoice” or “payment_receipt”. 

A name for message templates can only contain lowercase alphanumeric characters and underscores ( _ ). No other characters or white space are allowed.

When creating your message template, you can already specify the name. For your reference, each message template you create is referenced in your Facebook Business Manager.