FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Will the Conversation Be Charged If a Business Receives a Message From a User but Does Not Reply?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


Will the conversation be charged if a business receives a message from a user but does not reply?

No, conversations will only be charged after the first business reply to a user message is delivered.

That approach helps the business if it’s a victim of malicious attacks, unwanted messages, or spam.