FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

What If a Business Is Already Verified?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


What if a business is already verified?

Some Business Manager accounts have already been verified for other reasons. If your Business Manager is already verified, you still need to pass our further checks (display name, Commerce Policy, etc.) before being able to send a high number of messages. Until those checks are completed, you still have access to the unverified trial experience.

If a business wants to use a Business Manager account that is already verified, but they are not an Admin on that Business Manager account, they can try the following:

  • Request to be added as an admin to the Business Manager account.
  • Ask the admin on the Business Manager account to go through the embedded signup flow.
  • Instead, create a new Business Manager account and go through Business Verification using that account.