FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Why Can’t I Edit My Already Submitted Templates?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


Why can’t I edit my already submitted templates?

Currently, WhatsApp does not allow companies to edit Templated Messages after they have been approved or rejected. You will need to submit another one with the desired changes or corrections.

To differentiate from previous Templated Messages, we suggest changing the template’s name slightly to avoid confusion(eg. welcome_v1, welcome_v2).