FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Does tyntec Support Media Message Templates for WhatsApp?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


Does tyntec support media message templates for WhatsApp?

Yes, tyntec supports media message templates for WhatsApp. You can expand your text-based message templates with:

  • Images (.jpeg and .png)
  • Files (PDFs)
  • Locations
  • Videos
  • Interactive buttons
  • QR codes. 

whatsapp business message template animation 4

How to submit your media message template

You can submit your media message templates via:

ℹ️  WhatsApp requires that media samples are provided alongside message templates that are categorized as ‘media’ (images, videos, documents). Previously, WhatsApp did not check the media element of message templates. Due to an increase in spam-like media, however, WhatsApp now requests any enterprise with a WhatsApp Business Profile to provide a media sample to avoid customer friction. Check more information on how to add your media sample.