Does tyntec support media message templates for WhatsApp?
Yes, tyntec supports media message templates for WhatsApp. You can expand your text-based message templates with:
- Images (.jpeg and .png)
- Files (PDFs)
- Interactive buttons
- QR codes.
How to submit your media message template
ℹ️ WhatsApp requires that media samples are provided alongside message templates that are categorized as ‘media’ (images, videos, documents). Previously, WhatsApp did not check the media element of message templates. Due to an increase in spam-like media, however, WhatsApp now requests any enterprise with a WhatsApp Business Profile to provide a media sample to avoid customer friction. Check more information on how to add your media sample.