FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

How Can I “approve on Behalf” on My Facebook Business Manager?


WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins


Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy


Once approved, please accept the approval for “message on behalf of” on your Facebook Business Manager.

    ℹ️ For integration partners – please follow the process described below – all your clients need to accept MOB – you will see the status of MOB pending in your spreadsheet. If you are not our integration partner, this information is only required for the onboarding with an IVR-enabled phone number. The standard onboarding no longer requires this information since the company data used to create a WhatsApp Business Profile is synced with Facebook during the sign-up process.

    ℹ️ Please note you need admin access to see the ”Message on behalf of” and accept this request.  

    Go to the top right and check the notifications on your navigation bar:

    message on behalf small2x 0 2

    Or go over the left column to ”Requests”:

    message on behalf docs center2x 0 2

    ✉️ In case you cannot find your notification or face any issues, please get in touch with our Onboarding Team at support@tyntec.com.