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  1. WhatsApp Business
  2. FAQs
  3. Getting Started

FAQs - Getting Started

Create your WhatsApp Business Profile with tyntec and exchange messages with your customers. Find answers to frequently asked questions and best practices on WhatsApp Business below.

If you can’t find an answer to your question, contact us.

Getting Started

  • How can I find my Facebook Business Manager ID?
  • How can I get the API key to set up my WhatsApp Business Profile?
  • How do I setup the Display Name for my WhatsApp Business Account?
  • How can I "approve on behalf" on my Facebook Business Manager?
  • Why do I need a webhook and how does it work?
  • Can I start sending messages before my business is verified?
  • How many WhatsApp Business Accounts can a company create until it’s verified?
  • How long does the unverified trial last?
  • What happens if the trial period elapses and business verification hasn’t been completed?
  • Can I request an expansion of my trial period?
  • Can a display name review rejection affect my trial experience?
  • Why has my Connect with Facebook failed during the WhatsApp onboarding?

Doc Center

WhatsApp Business
  • Introduction
  • WhatsApp Business
    • Overview
    • Introduction
    • Get Started
      • Get Started
      • Create a new Profile
      • IVR Onboarding
      • Verify your business
      • Send your first message
      • Business account types
    • Phone Numbers
    • Message Templates
      • Message types
      • Message Templates
      • Create new Templates
      • Submit new Templates
      • Message Template Manager
    • Content Types
      • Overview
      • Text
      • Image
      • Files & Documents
      • Audio
      • Video
      • Location
      • Interactive buttons
      • Buttons: Call-to-Action
      • Buttons: Quick-Reply
      • Buttons: Reply Button
      • Product Catalog Messages
      • List messages
      • Sticker
    • Self-Service
    • Architecture
    • Security & GDPR
      • What is GDPR?
      • GDPR with WhatsApp Business
      • Encryption
      • Data protection
      • Data processing
      • Opt-ins
      • Opt-out
      • Security measures by tyntec
    • Integrations
      • Shopify
      • Slack
      • Dialogflow
      • Freshdesk
      • Rasa
      • Microsoft Bot Framework
      • Salesforce
      • Microsoft Dynamics 365
      • Magento
      • Calendly
      • Cognigy
      • Customer.io
      • Microsoft Teams
      • WIT Software
      • Whereby
      • Zapier
    • Tutorials
      • Create a Display Name
      • Update your Display Name
      • Collect Opt-Ins
      • Send a Message Template
      • Creating and sending WhatsApp Stickers
      • Click-to-Chat ads
      • Click-to-Chat links
      • Message tracking
      • Implement IVR deflection
      • Disable Chat Function
      • Entry points and marketing activation
    • API Reference
    • FAQs
      • Getting Started
      • Phone Numbers
      • Business Verification
      • Integrations and Testing
      • Message Types & Templates
      • Your WhatsApp Account
      • Compliance & GDPR, Opt-Ins
      • Pricing
      • Payments & Billing
      • ISVs & Technical Integrators
      • WhatsApp Commerce Policy
      • Performance
  • Conversations Inbox
    • Overview
    • Introduction
    • Setup
    • First Steps
    • Features
      • Overview
    • Channels
      • Overview
      • WhatsApp
      • Viber
      • Instagram Messages
      • iMessage
      • SMS
      • Messenger
      • Twitter
      • Google
      • Webchat
    • Security & Privacy
      • Overview
      • Opt-in Management
      • Data Retention
      • Delete Contacts
      • SSO (Single Sign-On)
    • API Reference
    • Tutorials
      • Overview
      • Add agents
      • Manage Business Hours
      • Auto Replies
      • Quick Replies
      • Lists / Bulk Messaging
      • Conversations Management
      • Labels
      • Teams
      • Notifications
      • Connect your CRM
      • Conversational Commerce
    • Guides
      • Admin Guide
      • User Guide
    • Integrations
      • HubSpot
      • IBM Watson
      • Microsoft Dynamics 365
      • Shopify + Zendesk
      • Zoho CRM
    • FAQs
      • Getting Started
      • Team Management
      • Conversation Management
      • Contact Management
      • Channel Management
      • Chatbots, Automations & Integrations
      • Pricing
      • Payments & Billing
  • SMS
    • Overview
    • Quick Start
    • Send SMS & OTP SMS
    • API Reference
    • Use Cases
    • Features
    • GSM Error Codes
    • Pricing & Coverage
    • Other Protocols
    • Integrations
      • Customer.io
      • Microsoft Dynamics 365
      • Zapier
    • FAQs
      • Getting Started
      • SMS Delivery
      • SMS Performance
      • SMS Features
      • Troubleshooting
  • Viber Business
    • Overview
    • Introduction
    • Get started
      • Create your Viber Business Profile
      • Send your first message
      • Business profile overview
      • Billing
    • Message Types
      • Message Types Overview
      • Create a message
      • Handling Replies
    • Architecture
    • Security & GDPR
    • Integrations
      • Microsoft Dynamics 365
      • Zapier
    • Tutorials
    • API Reference
    • FAQs
      • Getting Started
      • Free Trial
      • Message Types
      • Your Viber Account
      • Pricing
      • Payments & Billing
  • Voice
    • Overview
    • Protocols
  • Number Information
    • Overview
    • Phone Verification
      • Quick Start
      • API Reference
    • Portability Check
      • Quick Start
      • API Reference
      • Other Protocols
      • Integrations
        • Microsoft Dynamics 365
    • Number Verification
      • Deprecation Announcement
      • Legacy Protocols
    • FAQs
      • General
      • Phone Verification
      • Portability Check
  • Authentication
    • Overview
    • API Reference
    • Interface Information
    • Deliver OTPs
    • Manage Your 2FA Applications
    • Integrations
      • Microsoft Dynamics 365
      • Zapier
    • FAQs
      • Getting Started
  • ICMS
    • Overview
    • Protocols
  • Interactive Text
    • Overview
    • Interface Information
    • Manage Services
      • Register your phone number for SMS usage
      • Status List
    • Contacts Service
      • Overview
      • Get all contacts created
      • Create contact
      • Get Contact
      • Edit Contact
      • Delete Contact
    • Provisioning Service
      • Overview
      • Get Provisioning Requests
      • Request a new phone number batch provisioning
      • Get the status of a phone number provisioning request
    • Phone Book Service
      • Overview
      • Return all phone numbers
      • Return specific phone number
  • Pricing & Coverage
    • Overview
    • Get Started
    • Authentication
    • Options
      • Query the full list
      • Query specific country
      • Query currently unavailable destinations
      • HTTP Status Codes
  • My tyntec
    • Overview
    • FAQs
      • Getting Started
  • Tutorials
  • Integrations
  • FAQs
    • Overview
    • CPaaS
      • Basics
    • WhatsApp Business
      • Getting Started
      • Phone Numbers
      • Business Verification
      • Integrations and Testing
      • Message Types & Templates
      • Your WhatsApp Account
      • Compliance & GDPR, Opt-Ins
      • Pricing
      • Payments & Billing
      • ISVs & Technical Integrators
      • WhatsApp Commerce Policy
      • Performance
    • Conversations Inbox
      • Getting Started
      • Team Management
      • Conversation Management
      • Contact Management
      • Channel Management
      • Chatbots, Automations & Integrations
      • Pricing
      • Payments & Billing
    • My tyntec
      • Getting Started
    • SMS
      • Getting Started
      • SMS Delivery
      • SMS Performance
      • SMS Features
      • Troubleshooting
    • Authentication
      • Getting Started
    • Number Information
      • General
      • Phone Verification
      • Portability Check
    • Viber Business
      • Getting Started
      • Free Trial
      • Message Types
      • Your Viber Account
      • Pricing
      • Payments & Billing
    • Customer Service
      • Support
    • Pricing
    • Payments & Billing
Products
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  • Voice
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Reach us
  • icn_phone_number +49 231 477 90 090
  • icn_phone_number +14155237745
  • icn_phone_number +6531581252
  • icn_email sales@tyntec.com
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