WhatsApp Commerce Policy
- Where can I find out which verticals are not allowed on WhatsApp?
- What have been the main changes in WhatsApp Commerce Policy since January 15th, 2021?
- Does this policy of not conducting sales transactions apply to all goods and services starting January 15, 2021?
- How do I know when to refer to the WhatsApp Business Policy vs the FB Commerce Policy?
- Where can I find the list of prohibited goods and services that cannot be sold or promoted on WhatsApp Business Solutions according to the Commerce policy?
- Is it possible to transact in the sale of goods / services prohibited by the Commerce policy for a B2B use case?
- What does it mean that businesses cannot use WhatsApp Business Solutions to transact in the sale of goods and services prohibited by the Commerce policy?
- What industries in the health sector are allowed on WhatsApp?
- Why are health businesses now being allowed to onboard onto the WhatsApp Business API if they were excluded previously?
- Can pharmacies now be onboarded to the API?
- Is telemedicine allowed on the WhatsApp Business API?
- Does WhatsApp allow games in-thread?
- What if a customer initiates a conversation about purchasing a good or service from a vertical where that is restricted by the Commerce policy - can I continue that discussion within the app?
- Can previously removed clients be allowed back on the API? If so, can they use the same phone number? Will their old messages be visible?
