What are the common issues with Business Verification?
Top Reasons | Interpretation |
|---|---|
Suggest phone confirmation instead of email | Facebook can’t confirm that the business owns the email domain and that the requester works for the business. But we can confirm that the business owns the phone number, so please verify by receiving a code on your phone number. |
Website content and business don’t match | Facebook can’t confirm that the business owns the website (used for email verification) because the website does not contain the legal business name. |
Business and email domain don’t match | Facebook can’t confirm that the business owns the email domain. |
Legal name and address: documents are unacceptable or do not match | A document submitted for the address verification is insufficient because it does not contain the legal name, the address provided in BM does not match the address in the doc, etc. |
Business and confirmed phone do not match | Phone number used for verification does not match the business phone number provided in Business Details/documents. **In some instances, businesses provide phone numbers they want to use on WhatsApp. |
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