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FAQs - Message Types & Templates

WhatsApp differentiates message types as ‘User-initiated’ and ‘Business-initiated’. Find all the information about different message types and templated messages in the FAQs below.

If you can’t find an answer to your question, contact us.

Message Types & Templates

  • How can I create and submit Message Templates?
  • What type of messaging is supported on the WhatsApp Business API?
  • Does tyntec support media message templates for WhatsApp?
  • How can I submit Message Templates with tyntec?
  • What are the supported languages for message templates?
  • What information do I have to submit for media message template approval?
  • How much do media message templates cost?
  • What kind of formatting is possible with Message Templates?
  • What are the character limits with media message templates?
  • How do the dynamic variables in Message Templates work?
  • Why can't I edit my already submitted templates?
  • What are the reasons my templated messages fail and how to solve this?
  • Can I get IDs for message templates?
  • Does WhatsApp approve messages during the "support window"?
  • Can we receive the live location from our customers?

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