What information do I have to submit for media message template approval?

When submitting your media message templates via our Setup your Message Templates form, select the “message template type” to “media message template”. You will have to add the following information:

    • Header type/variant: select the media type. Currently, images (.jpeg and .png) and documents (PDF) are available.  
    • Body text: add the text that will accompany your image or PDF files. The same guidelines as text-based message templates for WhatsApp approval apply.
    • Footer text (optional): in case you need to add a disclaimer, signature or anything that should accompany the message by default.

    Once submitted, tyntec will keep you posted on the approval process.

    For more information, check our documentation on media message templates here.