There are two ways to submit message templates via tyntec:
- Use our Message Template Manager on your my.tyntec.com account. Check instructions here.
- Message Template API. Check more information here.
Existing customers have access to a Message Template API to get, request and delete message templates, as well as add localizations to existing templates. Check our self-service Message Template API.
When using the Message Template API, you get the following benefits:
- The templates are synched with WhatsApp automatically (due to restrictions on the Facebook API this can't be done synchronously)
- The templates are pushed and pulled by two different jobs and both jobs are configured to run alternating every 5 minutes. This ensures that a template requested via our API is approved right after the submission.
This means, submitting message templates is faster and you get a quicker feedback for approved/rejected status (in 15 minutes latest). In contrast with the message template manager, this can take 2-3 business days.
Both options are available to direct customers as well as ISVs.
For more information on how to create message templates, have a look here.