Skip to main content
 | Help Center
Go to tyntec.com
Log in

Breadcrumb

  1. WhatsApp Business
  2. FAQs
  3. Compliance & GDPR, Opt-Ins

FAQs - Compliance & GDPR, Opt-Ins

tyntec is GDPR compliant and adheres to strict regulations. Please find information on our data policies, privacy rules, compliance standards, and opt-in management for WhatsApp Business below.

If you can’t find an answer to your question, contact us.

Compliance & GDPR, Opt-Ins

  • What is tyntec’s role in data privacy, security, and GDPR compliance?
  • Where is a client's customer data being stored?
  • Is personal data being stored on European servers?
  • How should I implement opt-in for WhatsApp?
  • If a customer reaches out for support via WhatsApp, does that count as an opt-in for other notifications?
  • If a business promotes calling on WhatsApp to collect customer numbers, does this count as an opt-in?
  • Does WhatsApp monitor whether a business is following its opt-in policies?
  • Is tyntec PCI compliant?
  • Does tyntec keep phone numbers and even message content after the messages are fully delivered?

Doc Center

WhatsApp Business
  • Introduction
  • WhatsApp Business
    • Overview
    • Introduction
    • Get Started
      • Get Started
      • Create a new Profile
      • IVR Onboarding
      • Verify your business
      • Send your first message
      • Business account types
    • Phone Numbers
    • Message Templates
      • Message types
      • Message Templates
      • Create new Templates
      • Submit new Templates
      • Message Template Manager
    • Content Types
      • Overview
      • Text
      • Image
      • Files & Documents
      • Audio
      • Video
      • Location
      • Interactive buttons
      • Buttons: Call-to-Action
      • Buttons: Quick-Reply
      • Buttons: Reply Button
      • Product Catalog Messages
      • List messages
      • Sticker
    • Self-Service
    • Architecture
    • Security & GDPR
      • What is GDPR?
      • GDPR with WhatsApp Business
      • Encryption
      • Data protection
      • Data processing
      • Opt-ins
      • Opt-out
      • Security measures by tyntec
    • Integrations
      • Calendly
      • Cognigy
      • Customer.io
      • Dialogflow
      • Freshdesk
      • Magento
      • Microsoft Bot Framework
      • Microsoft Dynamics 365
      • Microsoft Teams
      • Rasa
      • Salesforce
      • Sentry
      • Slack
      • Shopify
      • Stripe
      • WIT Software
      • Whereby
      • Zapier
    • Tutorials
      • Create a Display Name
      • Update your Display Name
      • Collect Opt-Ins
      • Send a Message Template
      • Creating and sending WhatsApp Stickers
      • Click-to-Chat ads
      • Click-to-Chat links
      • Message tracking
      • Implement IVR deflection
      • Disable Chat Function
      • Entry points and marketing activation
    • API Reference
    • FAQs
      • Getting Started
      • Phone Numbers
      • Business Verification
      • Integrations and Testing
      • Message Types & Templates
      • Your WhatsApp Account
      • Compliance & GDPR, Opt-Ins
      • Pricing
      • Payments & Billing
      • ISVs & Technical Integrators
      • WhatsApp Commerce Policy
      • Performance
  • Conversations Inbox
    • Overview
    • Introduction
    • Setup
    • First Steps
    • Features
      • Overview
    • Channels
      • Overview
      • WhatsApp
      • Viber
      • Instagram Messages
      • iMessage
      • SMS
      • Messenger
      • Twitter
      • Google
      • Webchat
    • Security & Privacy
      • Overview
      • Opt-in Management
      • Data Retention
      • Delete Contacts
      • SSO (Single Sign-On)
    • API Reference
    • Tutorials
      • Overview
      • Add agents
      • Manage Business Hours
      • Auto Replies
      • Quick Replies
      • Lists / Bulk Messaging
      • Conversations Management
      • Labels
      • Teams
      • Notifications
      • Connect your CRM
      • Conversational Commerce
    • Guides
      • Admin Guide
      • User Guide
    • Integrations
      • Cognigy
      • HubSpot
      • IBM Watson
      • Microsoft Dynamics 365
      • Salesforce
      • Shopify + Zendesk
      • Stripe
      • Zoho CRM
    • FAQs
      • Getting Started
      • Team Management
      • Conversation Management
      • Contact Management
      • Channel Management
      • Chatbots, Automations & Integrations
      • Pricing
      • Payments & Billing
  • SMS
    • Overview
    • Quick Start
    • Send SMS & OTP SMS
    • API Reference
    • Use Cases
    • Features
    • GSM Error Codes
    • Pricing & Coverage
    • Other Protocols
    • Integrations
      • Customer.io
      • GitHub
      • Microsoft Dynamics 365
      • Zapier
    • FAQs
      • Getting Started
      • SMS Delivery
      • SMS Performance
      • SMS Features
      • Troubleshooting
  • Viber Business
    • Overview
    • Introduction
    • Get started
      • Create your Viber Business Profile
      • Send your first message
      • Business profile overview
      • Billing
    • Message Types
      • Message Types Overview
      • Create a message
      • Handling Replies
    • Architecture
    • Security & GDPR
    • Integrations
      • Microsoft Dynamics 365
      • Zapier
    • Tutorials
    • API Reference
    • FAQs
      • Getting Started
      • Free Trial
      • Message Types
      • Your Viber Account
      • Pricing
      • Payments & Billing
  • Voice
    • Overview
    • Protocols
  • Number Information
    • Overview
    • Phone Verification
      • Quick Start
      • API Reference
    • Portability Check
      • Quick Start
      • API Reference
      • Other Protocols
      • Integrations
        • Microsoft Dynamics 365
    • Number Verification
      • Deprecation Announcement
      • Legacy Protocols
    • FAQs
      • General
      • Phone Verification
      • Portability Check
  • Authentication
    • Overview
    • API Reference
    • Interface Information
    • Deliver OTPs
    • Manage Your 2FA Applications
    • Integrations
      • Microsoft Dynamics 365
      • Zapier
    • FAQs
      • Getting Started
  • ICMS
    • Overview
    • Protocols
  • Interactive Text
    • Overview
    • Interface Information
    • Manage Services
      • Register your phone number for SMS usage
      • Status List
    • Contacts Service
      • Overview
      • Get all contacts created
      • Create contact
      • Get Contact
      • Edit Contact
      • Delete Contact
    • Provisioning Service
      • Overview
      • Get Provisioning Requests
      • Request a new phone number batch provisioning
      • Get the status of a phone number provisioning request
    • Phone Book Service
      • Overview
      • Return all phone numbers
      • Return specific phone number
  • Pricing & Coverage
    • Overview
    • Get Started
    • Authentication
    • Options
      • Query the full list
      • Query specific country
      • Query currently unavailable destinations
      • HTTP Status Codes
  • My tyntec
    • Overview
    • FAQs
      • Getting Started
  • Tutorials
  • Integrations
  • FAQs
    • Overview
    • CPaaS
      • Basics
    • WhatsApp Business
      • Getting Started
      • Phone Numbers
      • Business Verification
      • Integrations and Testing
      • Message Types & Templates
      • Your WhatsApp Account
      • Compliance & GDPR, Opt-Ins
      • Pricing
      • Payments & Billing
      • ISVs & Technical Integrators
      • WhatsApp Commerce Policy
      • Performance
    • Conversations Inbox
      • Getting Started
      • Team Management
      • Conversation Management
      • Contact Management
      • Channel Management
      • Chatbots, Automations & Integrations
      • Pricing
      • Payments & Billing
    • My tyntec
      • Getting Started
    • SMS
      • Getting Started
      • SMS Delivery
      • SMS Performance
      • SMS Features
      • Troubleshooting
    • Authentication
      • Getting Started
    • Number Information
      • General
      • Phone Verification
      • Portability Check
    • Viber Business
      • Getting Started
      • Free Trial
      • Message Types
      • Your Viber Account
      • Pricing
      • Payments & Billing
    • Customer Service
      • Support
    • Pricing
    • Payments & Billing
Products
  • SMS
  • OTP SMS
  • Conversations Inbox
  • Engagement Platform
  • Conversations
  • WhatsApp Business
  • Viber Business
  • RCS
  • WeChat
  • Google Business Messages
  • Telegram
  • Phone Verification
  • Authentication | 2FA
  • 2FA Smart Contracts
  • Voice
Resources
  • Documentation
  • Docs | SMS
  • Docs | Conversations Inbox
  • Docs | WhatsApp
  • Docs | Viber Business
  • Docs | Portability Check
  • Docs | Authentication
  • API Reference
  • Developers
  • Integrations
  • Tutorials
  • My tyntec
  • Sign Up
  • Webinars
  • FAQs
  • Support
  • Pricing
  • Pricing Calculator
Cases
  • Success Stories
  • Automotive
  • Education
  • Fashion
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Insurances
  • Logistics
  • Retail & eCommerce
  • Real Estate
  • Travel & Hospitality
  • Telecom Operators
Partners
  • Find a Partner
  • Become a Partner
  • Operator Partnerships
Company
  • About tyntec
  • Management & Board
  • Newsroom
  • Presse (German Press)
  • Careers
  • Events
  • tyntec Offices
  • Contact Sales
Reach us
  • icn_phone_number +49 231 477 90 090
  • icn_phone_number +14155237745
  • icn_phone_number +6531581252
  • icn_email sales@tyntec.com
Terms and Conditions Support and Service Level Agreements Acceptable Use Policy Data Privacy Statement Disclaimer GDPR Compliance Imprint
© 2022 tyntec. All rights reserved