Therefore, tyntec does not keep a message “archive” on behalf of an enterprise customer.
In case the enterprise wants to create and maintain chat archives for audit trails and keep customer data, this is a decision solely by the company - and not tyntec.
On WhatsApp’s side, the chat app also does not store message data for any longer than necessary to route and deliver messages. If a message cannot be delivered immediately, WhatsApp may keep it on our servers for up to 30 days—as WhatsApp continues trying to deliver it. If a message is still not delivered after 30 days, WhatsApp then deletes it.