FAQ | WhatsApp Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Where Is a Client’s Customer Data Being Stored?

FAQs

WhatsApp Business

Getting Started

Phone Numbers

Business Verification

Integrations & Testing

Message Types & Templates

Your WhatsApp Account

Compliance & GDPR, Opt-Ins

Pricing

Payments & Billing

ISVs & Technical Integrators

WhatsApp Commerce Policy

Performance

Where is a client’s customer data being stored?

Clients are responsible for storing their own customer contacts and messages. WhatsApp does not store this data for any longer than necessary to route and deliver messages. If a message cannot be delivered immediately, we may keep it on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it. To improve performance and deliver media messages more efficiently, we may retain them on our servers for a longer period of time.