Why do I need to go through Business Verification to create my WhatsApp account?

Facebook/WhatsApp have included the “Business Verification” step as part of the WhatsApp Business API onboarding process, ensuring that the business that owns the brand’s phone number is actually behind the conversation.

    The Business Verification step helps WhatsApp ensuring the safety of the platform through reviews, as the WhatsApp does not have visibility to business-to-user conversations due to encryption. Hence, it’s important to make sure all companies are verified, making sure Facebook/WhatsApp remains a safe space for businesses and users alike.