WhatsApp

WhatsApp
[Infographic] Why Fashion Retail Needs to Double Down on 'Conversational Clienteling'

While clienteling is associated with luxury brands, its usage is increasing among more mainstream fashion labels, and being delivered by messaging platforms including WhatsApp and Viber.

Jean
Shin
6 min read
WhatsApp
[Infographic] 3 Ways Telcos Can Nail the Customer Churn Problem — Proactively

Constant customer churn is the bane of telcos with some now turning to 'proactive customer conversations' to address the notoriously complex issue.

Jean
Shin
6 min read
WhatsApp
9 Lessons Nonprofits Can Learn from Brands About Successfully Leveraging WhatsApp

Donation and volunteer rates have suffered hugely due to COVID-19 — here's what nonprofits can take away from commerce's use of WhatsApp to help reach out and reconnect with donors.

Jean
Shin
5 min read
WhatsApp
Connect WhatsApp to BotsNext chatbot

WhatsApp as a platform is now not just limited to personal usage but for businesses as well. With the introduction of features like WhatsApp Business API, it has opened opportunities for businesses to better connect with the customers. The thing which makes WhatsApp popular among 2 billion+ users is the ease of access and a friendly interface which is ideal for a company to invest in this platform for their better growth.

Amit
Kumar
5 min read
WhatsApp
How the New WhatsApp Interactive Button Helps Ace Conversational Automation

Reduce friction through out customer journeys by introducing automated UX powered by WhatsApp Business API's all-new interactive buttons — here's how.

Jean
Shin
7 min read