Privacy & Security

Find the latest on mobile messaging, conversational commerce, fraud prevention, omnichannel customer service, and more.

Privacy & Security
6 Reasons Why Companies Should Use WhatsApp for 2FA

Two-factor authentication protects customers from security threats – but relying on SMS exclusively to deliver 2FA can create its own issues. Here's how WhatsApp can step in and help.

Adam
Phillips
5 min read
2FA is increasing in popularity, but why?
Privacy & Security
Using 2FA is About to Get much More Common

The Second Payment Services Directive, or PSD2 was imposed by the European Banking Authority of the European Union (EU) in 2018. This will begin to take effect on September 14th 2019. It requires that any website which accepts payment supports at least two, if not more, factor authentication to help improve security. This is called Strong Customer Authentication (SCA).

Jean
Shin
WhatsApp Spam
Privacy & Security
Don't Be Mistaken for a Spammer: Protect Customer Experience on WhatsApp

WhatsApp's leading private messaging technology attracts billions of legitimate users every month, but it is also the target of unscrupulous third parties who attempt to exploit the platform.

Jean
Shin
tyntec partners with Averon to provide Seamless 2FA
Privacy & Security
Product | Seamless 2FA with Averon

This newly available authentication method uses mobile carrier data in the background — verify without requiring any user interaction!

Prevent hackers, fraud, and fake accounts with number verification
Privacy & Security
Preventing Fraud with Phone Number Verification

Email verification is no longer enough to identify your customer. Learn how you can use mobile numbers to prevent fraud, fake accounts, and more.

Manuela
Marques
Learn how to improve your authentication methods, stay ahead of malicious attackers..
Privacy & Security
What to Do About the Vulnerability of SMS-Based Authentication

Consumers and businesses rely on SMS because of its accessibility and simplicity. However, it's for this reason that it's become a relatively easy target for people with bad intentions. Thankfully, there are more secure options available to choose from to ensure user protection and fraud prevention.

Jean
Shin
Stop Catfishers and Fraud, tyntec
Privacy & Security
To Catch A Catfisher — Go Beyond CAPTCHA

All too often, sites fail to adequately verify user identities, leading to the commonly known and damaging practice of catfishing. These fake accounts have defrauded tens of millions of dollars from consumers around the world.

Jean
Shin
Privacy & Security
The Breaches Multifactor Authentication Could Have Prevented

Security breaches are becoming more frequent as data storage increases. In the past five years, four major breaches involving over 550 million records could have been avoided with multifactor authentication. Now, with the holiday season approaching and more shoppers — and hackers — active, it's even more important to lock down security systems.

Jean
Shin
Privacy & Security
Bringing Blockchain into the Mainstream

Blockchain is often compared to the Internet, but there are significant differences. While the Internet, for the most part, is platform for sharing information, blockchain is for transacting value. To reach mainstream adoption, Blockchain communities need to understand and emulate how we currently move money and other valuables in the real world.

Jean
Shin
Customer Data Protection Blog, tyntec
Privacy & Security
With Customer Data, Don’t Skip the Basics

Safeguarding customer data is no longer merely a good business practice — but mandatory. Unfortunately, there are still many data breach incidents, where the most basic security measures were ignored. Jens Schroeder, tyntec's CTO Office, shares his recommendations how companies can strengthen their security standards.

Jens
Schröder
Protect Customer Payments with Strong Authentication, tyntec
Privacy & Security
Two-Factor Authentication, 4 Best Ways to Protect Payments

Payment gateways and financial service providers are squeezed between the need for security and the urge for user convenience. User-friendly authentication is the answer to this dilemma.

Manuela
Marques
Enable Secure Engagement with Gaming Apps, tyntec
Privacy & Security
How Gaming Brands Can Enable Secure Engagement

Growing your market share and gamer engagement is intrinsically connected to securing accounts and transactions. 

Manuela
Marques
Provide strong authentication without sacrificing customer experience.
Privacy & Security
Strong Authentication without Sacrificing User Experience

Once dismissed as irrelevant in the internet age, privacy is now demanded online. Brands must now recognize that they must ensure their customer’s data is secure during every step of their interaction, from user registration to purchase transactions and beyond. But even with multiple authentication options, many brands are reluctant to implement strong authentication in their customer interaction fearing possible negative effects on user experience. 

Jean
Shin
Build Trust, Eliminate Fraud with tyntec's Authentication APIs
Privacy & Security
5 Ways Dating Sites and Apps can Build Trust among Users

Matchmaking is perhaps the world’s oldest pastime — and now is full swing in the digital world. Led by millennials, online dating websites and apps are growing in popularity.

Manuela
Marques
How Messaging Apps Should Be Protecting Their Users - Blog Post
Privacy & Security
How Messaging Apps Should Be Protecting Their Users

Last month, the messaging app Whatsapp announced on its blog that it had surpassed 1 billion users. “That’s nearly one in seven people on Earth who use WhatsApp each month to stay in touch with their loved ones, their friends and their family,” the company wrote.

Jean
Shin
The Security Panacea: Striking Balance with Usability - Blog Post
Privacy & Security
The Security Panacea: Striking Balance with Usability

To keep up in today’s competitive technology market, perfecting the user experience is a must; making added security measures a tough sell to leadership. We consistently see brands sacrifice security, adopting the attitude, ‘it won’t happen to me.’ But when it does (which it will), brands are unprepared and scrutinized for their lack of foresight.

Jean
Shin
Conversation: Care @ Scale: It’s social, mobile + AI - Blog Post - tyntec.com
Privacy & Security
Conversation: Care @ Scale: It’s social, mobile + AI

When the history of telecommunications is written one day, two developments will stand above all others: the rise of mobile telephony and social media. Although we may take it for granted that social, local, and mobile technologies are as natural to our digital ecosystem as web browsers, in truth, many companies are just starting to adapt. 

Jean
Shin
4 Challenges the Messaging App Industry Must Face in 2016 - Blog Post
Privacy & Security
4 Challenges Facing the Messaging Industry

It was only just a few years ago when many of us assumed that social networks would soon become the dominant form of communication. With Facebook then approaching a billion users (which it has since surpassed) and the rapid ascendancy of platforms like Instagram and Twitter, it wasn’t too difficult to imagine a future in which younger generations eschewed traditional forms of communication like email and voice calls and instead interacted mainly on social sites.

Jean
Shin