Podcasts

Listen to tyntec’s podcasts with startups and legacy companies championing mobile technology. 

Podcasts
Podcast | How low-code and pre-built tools are accelerating service automation

In this Part 2 of our discussion with Dan Miller, we delve deeper into the deployment side of conversational AI. Exploring various modalities and channels connected to vertical solutions and enterprise systems, we touch on the low-code, no-code and pre-built tools that would help enterprises simplify and speed up deployments. (Plus the reason why we set a high bar for chatbots :-)

Jean
Shin
27 min podcast
tyntec_podcast_e21_dan_miller
Podcasts
Podcast | What’s the difference between an intelligent assistant and a chatbot?

In this episode, we check in with Dan Miller, Founder of Opus Research, who knows the ins and outs of how we got to today’s technologies shaping service automation and conversational commerce. We’ll be delving into different sources of creativity behind the latest intelligent assistants – and discuss why it took a while for Dan to embrace the term ‘chatbot’:-)

Jean
Shin
33 min podcast
Podcasts
Podcast | What goes into making a bot smarter – way smarter than an FAQ page

In this Part 2 of the conversational automation episode, Philipp Heltewig of Cognigy takes us through the front- and backend of the company’s renowned enterprise-grade AI platform, and helps us understand what it takes to provide fast and frictionless customer interactions that go way behind basic FAQ use cases.

Jean
Shin
32 min podcast
Podcasts
Podcast | How to build an end-to-end enterprise conversational system

In this episode, we check in with CEO & Co-founder of Cognigy Philipp Heltewig to learn how to build an end-to-end enterprise conversational system. Delving into natural language understanding, conversational channels and backend integrations, Phil lays out what’s needed to make conversational automation work.

Jean
Shin
36 min podcast
Podcasts
Podcast | How to enable remote work and build teamwork during a pandemic

In this special episode, we check in with the award-winning author of Dream Teams Shane Snow and delve into what insights we can draw from his researches and writings on teamwork to help organizations create extraordinary collaborations even during a pandemic.

Jean
Shin
40 min podcast
Podcast | Digital consumer insights from Omdia’s global survey
Podcasts
Podcast | Digital consumer insights from Omdia’s global survey

In this episode, Pamela Clark-Dickson shares fresh data from Omdia’s recent consumer survey – and delves into key insights on what consumer trends and tech innovations brands can leverage to modernize customer communications and build conversational commerce experiences.

Jean
Shin
23 min podcast
Podcast | Digital consumer insights from Omdia’s global survey
Podcasts
Podcast | Digital consumer insights from Omdia’s global survey

In this episode, Pamela Clark-Dickson shares fresh data from Omdia’s recent consumer survey – and delves into key insights on what consumer trends and tech innovations brands can leverage to modernize customer communications and build conversational commerce experiences.

Jean
Shin
23 min podcast
tyntec podcast
Podcasts
Podcast | Actionable steps to automating customer communications

In this Part 2 of the chatbot development episode, Malte Kosub from Parloa lays out the steps involved in choosing which use cases to automate, setting up teams for chatbot testing, deciding when to go live on which channel – and why messaging is becoming the most popular choice for customer-facing chatbots.

Jean
Shin
25 min podcast
tyntec podcast
Podcasts
Podcast | Actionable steps to automating customer communications

In this Part 2 of the chatbot development episode, Malte Kosub from Parloa lays out the steps involved in choosing which use cases to automate, setting up teams for chatbot testing, deciding when to go live on which channel – and why messaging is becoming the most popular choice for customer-facing chatbots.

Jean
Shin
25 min podcast
tyntec Podcast Episode 13
Podcasts
Podcast | Building and training chatbots for conversational commerce

In this episode, Malte Kosub from Parloa shares his insights and tips gained from working with top brands across industries to make automated dialogs more helpful (and fun!). Get ready to walk on the happy path – and off-the-happy paths, too :).

Jean
Shin
24 min podcast
tyntec Podcast Episode 13
Podcasts
Podcast | Building and training chatbots for conversational commerce

In this episode, Malte Kosub from Parloa shares his insights and tips gained from working with top brands across industries to make automated dialogs more helpful (and fun!). Get ready to walk on the happy path – and off-the-happy paths, too :).

Jean
Shin
24 min podcast
Lukas Lampe POM
Podcasts
Podcast | Shaping Positive Peace-of-Mind Events for End Users

In this Part 2 of the personal safety tech episode, Lukas Lampe from POM talks to Jean about what it takes to bring B2B enterprise solutions into direct-to-consumer markets – and how texting plays a key role.

Jean
Shin
Episode 11 Lukas Lampe
Podcasts
Podcast | Taking Personal Safety Technology into Campuses & Main Streets

In this episode, POM’s co-founder & CTO Lucas Lampe talks to Jean about how to expand into new user markets and keep improving products through direct conversations with the users.

Jean
Shin
Episode 10 Mark Smith
Podcasts
Podcast | Testing AI-powered Point Solutions and Measuring the Results

In this Part 2 of the Conversational AI episode, Dr. Mark Smith from ContactEngine talks to Jean about the signs a company is ready to test a point solution powered by AI – and how to choose the right communication channel to use.

Jean
Shin
Mobile Interactions Mark Smith
Podcasts
Podcast | Conversational AI for Customer Experience

In this episode, Dr. Mark Smith from ContactEngine talks to Jean about how to bring about Twitter-esque experience of instant response to questions companies are asked by their customers.

Jean
Shin
Mobile Interactions Mark Smith
Podcasts
Podcast | Conversational AI for Customer Experience

In this episode, Dr. Mark Smith from ContactEngine talks to Jean about how to bring about Twitter-esque experience of instant response to questions companies are asked by their customers.

Jean
Shin
William Vablais Podcast | tyntec
Podcasts
Podcast | API as a Stabilizer

In this episode, William Vablais from Samsung talks to Jean about developing strategic relationships between Samsung and Google as well as what role APIs play in that collaboration.

Jean
Shin
Nicole Scheffler - Mobile Interactions, Embodying Today's Women in tech
Podcasts
Podcast | Embodying Today's Women in Tech

In this episode, Nicole Scheffler from Cisco shares her journey through the hardcore engineering and network security space, and discusses what changes she’s seeing that can make it easier for women to participate in the tech sector.

 

Jean
Shin
Haley Evans Podcast Mobile Interactions Episode 6
Podcasts
Podcast | Simplifying Logistics Payments

In this episode, Haley Evans from TriumphPay speaks about the the UX design methods her company uses to simplify payments in the Logistics industry.

Jean
Shin
Eric Broulette Podcast 5
Podcasts
Coaching for Customer Retention — The Athletic Way

In this episode, we talk with Eric Broulette and delve into the fast dynamics between sports coaching and tech. Focusing on communication tools used by tech companies to support various groups of users, from coaches to athletes and their fans, to get the most out of new streaming experiences.

Jean
Shin
Podcast 4 Pook
Podcasts
Podcast | Journey to Retention Growth

In this episode, we’ll sit down with Chris Pook, VP of Retention at a global fashion search company Lyst, and find out what it means to shop for fashion in the era of Google and Spotify. We’ll delve into what’s really shaping the user journey on Lyst – and how Chris is using technological tools and data to grow customer acquisition and retention. And yes, how to make the entire shopping experience smarter and more personalized for mobile users.

Jean
Shin
Podcast 4 Pook
Podcasts
Podcast | Journey to Retention Growth

In this episode, we’ll sit down with Chris Pook, VP of Retention at a global fashion search company Lyst, and find out what it means to shop for fashion in the era of Google and Spotify. We’ll delve into what’s really shaping the user journey on Lyst – and how Chris is using technological tools and data to grow customer acquisition and retention. And yes, how to make the entire shopping experience smarter and more personalized for mobile users.

Jean
Shin
Podcast 3 Marco
Podcasts
Podcast | Two-Way Communications with Customers

Many people would not consider texting back when they get a text message from a retailer or any other businesses. In many cases, they simply couldn’t. But that’s changing. With broader adoption among retailers and e-commerce brands, companies are starting to use text messaging to have two-way conversations with their customers, as an effective way to improve customer experience while solving problems quicker. 

Jean
Shin
Podcast 2 John Coldicutt
Podcasts
Podcast | Modern Workforce

An interview with John Coldicutt — CMO at Planday, a SaaS-based workforce management solution. In this discussion, we'll cover the modern workforce and how today's companies are using new technologies and tools to improve communication and overall user experience.

Jean
Shin
Podcast 2 John Coldicutt
Podcasts
Podcast | Modern Workforce

An interview with John Coldicutt — CMO at Planday, a SaaS-based workforce management solution. In this discussion, we'll cover the modern workforce and how today's companies are using new technologies and tools to improve communication and overall user experience.

Jean
Shin
Keller Episode 1 Sigstr Podcast
Podcasts
Discussing the challenges and future of digital marketing with Sigstr’s VP of Marketing

In this episode, we’re talking with Justin Keller. He’s VP of Marketing at Sigstr, a cloud-based email marketing platform. We’ll discuss how today’s businesses are using legacy communication channels such as emails as a marketing engagement tool, as well as new mobile channels, to personalize customer experience.

Jean
Shin