Omnichannel Communication

Find the latest on mobile messaging, conversational commerce, fraud prevention, omnichannel customer service, and more.

WhatsApp Statistics around the World & the future of WhatsApp
Omnichannel Communication
WhatsApp in Numbers and Beyond

Everyone knows that WhatsApp is the most popular chat app in the world, with 1.6 billion users. But where is the leading chat app most relevant? Find the latest data here.

Manuela
Marques
Learn how you can incorporate the WhatsApp Business solution into your communication strategy!
Omnichannel Communication
Four Advantages for Using the WhatsApp Business API

Enterprises are excited about the WhatsApp Business API. What are the reasons for all the fuss? Find out why.

Manuela
Marques
Business SMS with GDPR, tyntec
Omnichannel Communication
Business SMS, Live Chat, and GDPR Compliance

GDPR brought many changes that affect customer communications and requires extra obligations for retailers to stay in touch. However, Mobile Chat and SMS have proved to resolve customer issues fast and efficiently. Hence, for companies, obtaining and maintaining user permission to connect, on channels they use most, is worth the extra effort required.

Jean
Shin
Reach people easily, with bulk messaging
Omnichannel Communication
How to Leverage Bulk SMS for Critical Notifications

Today’s businesses cannot run at email’s pace. When you need fast, reliable communications in case of incidents, SMS alerts are a great way to contact the right people at the right time.

Manuela
Marques
Increase Engagment with Business Messaging, tyntec
Omnichannel Communication
4 Ways Mobile Messaging can aid Customer Retention

Subscription e-commerce is gaining importance — as it provides a convenient way for customers to access exclusive and highly personalized offers. Unfortunately for businesses, one-third of consumers cancel their box subscriptions within three months. Thankfully, there are ways to help subscription box companies retain and expand their customer base.

Manuela
Marques
Enrich Travel Experiences with Business Messaging for Alerts, Notifications, and 2-way Conversations
Omnichannel Communication
How Business Messaging Enriches Travel Experiences

The travel industry, with a wide range of communications flowing throughout the customer journey, is going through a transformation with the power of mobile messaging.

Manuela
Marques
On-Demand Businesses Using Communications to Succeed, tyntec
Omnichannel Communication
On-Demand Businesses Using Communications to Succeed

The flourishing on-demand industry is tapping in to the busy lives of today’s connected consumers.  Wary of wasting time in mundane activities, consumers are happy ordering taxi services, staying at someone’s home during a holiday, ordering food and even finding a nanny — all with a few swipes on a smartphone. Easy, convenient and fast, on-demand companies leverage the convenience consumers crave, fueling the instant gratification market. 

Manuela
Marques
Use Business Messaging to enrich ECommerce Sales
Omnichannel Communication
How Business Messaging helps e-Commerce

That retail therapy is one of the main activities with shoppers of all ages should not come as surprise. But if anyone still had any doubt that shoppers are exchanging the happy times of walking through stores with the impersonal act of online shopping, should now be convinced that e-Commerce has changed the way we buy. Now, almost everything is available online for purchase: from books to clothes, electronics to toys, e-Commerce aficionados can buy anything, with just a click.

Manuela
Marques
Going Mobile: Buyers in the Driver’s Seat - Blog Post - tyntec.com
Omnichannel Communication
Going Mobile: Buyers in the Driver’s Seat

If I have to pick an industry that’s most affected by the so-called “sharing economy,” it would have to be the hospitality sector. After all, isn’t Airbnb the perfect poster child of the sharing economy? Throughout the past 10 years, we’ve witnessed many spectacular promises and hypes. It’s time to hear it from the field.

Jean
Shin