Customer Service

Find the latest on mobile messaging, conversational commerce, fraud prevention, omnichannel customer service, and more.

Ready for Takeoff: Why Airline CX Must Clear a Runway for Chat Apps
Customer Service
Ready for Takeoff: Why Airline CX Must Clear a Runway for Chat Apps

During the pandemic, the aviation sector's customer services have left many passengers stranded — here's how chat apps can get the sector's CX up and flying again.

Adam
Phillips
4 min read
Customer Service
How to Get Opt-Ins from Customers for WhatsApp Business

WhatsApp has simplified its opt-in policy to make it easier for brands to obtain customer consent to receive messages on WhatsApp. These improvements are WhatsApp's way of ensuring the users are able to receive helpful information from businesses while protecting them from spammy practices and being compliant with stringent laws surrounding consumer consent in Europe and the US.

Jean
Shin
4 min read
Customer Service
WhatsApp Business for Fashion: Why It's the Sector's New Runway, Storefront, and Service Center

Fashion shoppers increasingly expect more digitization, personalization, and conversation through out their customer journeys — here's how WhatsApp can help meet this emerging demand.

Jean
Shin
6 min read
Customer Service
How WhatsApp Can Help Food Chains Meet the Challenges of a Post COVID-19 World

While the pandemic is devastating the sector in the short term, messaging technology will play a vital role in helping restaurants recover, and adapt to a new world once the crisis subsides.

Ashley
Quirk
5 min read
Customer Service
You've Successfully Completed WhatsApp Business Onboarding — So Now What?

As a tyntec client, you'll already have experienced our fast, friction-free WhatsApp Business Account set up process — now learn how we can help you take the seven critical steps needed to unlock your account's full potential.

Adam
Phillips
7 min read
Customer Service
How CX Technologies Are Helping Digital Transformation Investments Pay Off Big Time

The latest CX technologies are great news for enterprises committed financially and culturally to digital transformation. Here's why.

Jean
Shin
4 min read
Customer Service
Connect WhatsApp to Cognigy.AI

I would bet that you also use WhatsApp for your daily conversations, don’t you? It wouldn’t be surprising… There are up to 2 billion daily users worldwide, which places the chat application in the third place of most used social media platforms on this planet (Manish, 2020).

Alexander
Teusz
6 min read
Customer Service
How Enterprises Can Use Viber for Business to Enhance Customer Experience

Delivering great CX via digital channels is becoming a priority for many forward-facing businesses. Here's why messaging platform Viber is ideally placed to deliver on that goal.

Manuela
Marques
4 min read
Customer Service
How to Increase Your WhatsApp Presence

You already have a WhatsApp Business Account and you want your customers to find you on the largest chat app in the world. Here are a few tips on how to gain awareness for your WhatsApp channel.

Manuela
Marques
5 min read
Customer Service
How to choose a WhatsApp Business partner

Is WhatsApp Business on your radar? Choosing a WhatsApp Business partner is a big deal. Here are a few criteria you should watch out for when looking for a provider.

Manuela
Marques
5 min read
Customer Service
The Frictionless Customer Journey with WhatsApp Business

If your company isn’t already using WhatsApp as a customer communications channel, it’s time to get on board! The Frictionless Customer Journey with WhatsApp Business is a complete guide that provides you with everything you need to get up and running with the largest chat app in the world.

Manuela
Marques
Customer Service
How to Transform Customer Experience in Logistics with WhatsApp Business

Successfully managing and delivering on customer expectations represents a significant challenge for logistics companies — here's how WhatsApp Business can help lighten the load.

Manuela
Marques
4 min read
Blog - Use WhatsApp Customer Messaging to Transform CX and Boost Revenues
Customer Service
Telcos: Use WhatsApp Customer Messaging to Transform CX and Boost Revenues

The telco sector has an image problem. It is often viewed with a certain amount of skepticism by customers as it tries to improve customer experiences (CX). While its technology solutions are vital to peoples' lives and should represent real opportunities to forge ever deeper connections with customers, the sector often comes up short.

Jean
Shin
6 min read
Blog - tyntec’s Latest WhatsApp Developments
Customer Service
What’s New in 2020: tyntec’s Latest WhatsApp Developments

New integrations, chatbot ecosystem and media message templates are core developments of tyntec’s API for WhatsApp Business in early 2020.

Manuela
Marques
4 min read
Customer Service
7 Stats to Kick Off 2020 with: Why Your Business Should Be Using WhatsApp

According to an Adobe and Econsultancy survey of almost 13,000 marketing, advertising, creative, ecommerce, and IT professionals, the single most exciting opportunity for companies in 2020 is customer experience (CX).

Jean
Shin
4 min read
Customer Service
Why Chatbots and WhatsApp Are Ideal Partners for Conversational CX

More and more enterprises are adopting WhatsApp Business, and smart brands are now integrating chatbots to leverage the platform's full potential. Here's why and, crucially, how you can take advantage.

Jean
Shin
6 min read
Customer Service
7 Resolutions for Adopting WhatsApp Business Best Practice in 2020

Fully commit to optimizing customer experience in 2020 by adopting seven best practices for successful WhatsApp Business use.

Jean
Shin
Leveraging WhatsApp to transform CX
Customer Service
How B2B Companies Are Leveraging WhatsApp Business to Transform CX

From complex purchasing processes to overstretched customer services, delivering great CX in the B2B market is a tough proposition — learn how WhatsApp Business can help take the strain.

Adam
Phillips
4 min read
main picture blog post rich media
Customer Service
WhatsApp’s Media Message Templates

WhatsApp Business has helped thousands of companies reduce friction in their customer interactions. Either by replacing or augmenting existing communication channels like email and phone calls, the leading global chat app is taking customer experience to the next level. As Peter Parker (cue nerd alert!) once said, “With great power comes great responsibility.” Thus, WhatsApp is constantly upgrading the channel and making important improvements to further reduce friction in the customer journey.

Manuela
Marques
main picture blog post whatsapp financial
Customer Service
Where mobile meets customer service: making your customers' financial lives easier with WhatsApp

Digital transformation has become a central strategy for banks. Fintech disruptors are challenging existing business models, retail banking has pivoted away from in-branch customer interactions, and the introduction of regulations such as PSD2 and GDPR have redefined internal processes for good. So far, mobile apps have been the vehicle for this shift, but consumer adoption of mobile banking has stalled. As a result, banks are looking for new ways to deliver their services to customers.

Manuela
Marques
Main Picture blog post How to create display name
Customer Service
How to create your Display Name on WhatsApp Business

Communicating with consumers via their preferred channel is vital for business success in the digital age. Messaging, in particular, is becoming an increasingly important way of keeping in touch with customers.

With so much happening on the WhatsApp platform, customers want to know their transactions are secure, and that the companies they're speaking to are genuine. Luckily, the WhatsApp Business API is a simple way for businesses to build digital trust with customers.

Manuela
Marques
Main picture blog post newsletter ban
Customer Service
WhatsApp's newsletter ban is coming. What now?

December 7th is currently looming over many companies like a dark cloud.  They had just realized that WhatsApp is a profitable, easy channel for getting in touch with customers and for broadcasting newsletters with information, offers and more. But that will soon be over. Won’t it?

Not really.

 

Manuela
Marques
Main picture blogpost sustainable growth
Customer Service
Sustainable Growth for the Consumer Goods Industry with WhatsApp Business

How WhatsApp helps Consumer packaged goods (CPG)  brands to stand out in increasingly saturated markets.

Brands are learning the value of listening to the fans that love their products the most. The way people buy consumer packaged goods (CPG) is changing. Rising costs, slow growth and technology-enabled shoppers are challenging conventional ways of operating in the sector and creating a tough environment for both new players and old faces.

Manuela
Marques
Main image blog post IVR
Customer Service
6 Best Practices for IVR deflection to WhatsApp Business

Offer quicker, more satisfying customer experiences by successfully deflecting IVR to WhatsAppBusiness using tyntec's six best practice tips. 

Known as 'call-to-messaging deflection', more and more brands are deploying IVR deflection to WhatsApp Business to enhance their customer support. This shift is increasing customer satisfaction rates and boosting operational efficiency.

Adam
Phillips
Main picture blog post How to Make the Business Case WhatsApp for Business
Customer Service
How To Make the Business Case WhatsApp For Business - 5 Quotes from C-Suites

Win over boardrooms who remain skeptical about WhatsApp for Business, using these quotes from execs who've successfully leveraged the platform to transform customer experience.

It can be tough championing a new technology, a new platform, well, a new anything to a board. For a cynical C-Suite used to hyperbole about 'the next big thing,' the reaction to being pitched WhatsApp for Business might well be muted.

Adam
Phillips
Head image for 9 sings to upgrade WhatsApp API
Customer Service
9 Signs You're Ready to Upgrade to the WhatsApp Business API

Figure out the right time to make the leap from WhatsApp Business app to the WhatsApp Business API to access increased functionality and flexibility.

Jean
Shin
young woman mobile
Customer Service
Personalize Online Shopping Experience for Mobile-First Generations Using WhatsApp

WhatsApp-powered personalized shopping is on the rise with several retailers already leveraging its huge potential for enhanced customer experiences. This drive has been triggered primarily by mobile-first shoppers — think Generation Z and millennials—who are falling out of love with traditional touch points such as websites and email. Instead, they are demanding a more personalized service delivered to their smartphones via messaging.

Adam
Phillips
Customer Service
How the tourism industry can leverage WhatsApp Business

Digitized and personalized experiences with WhatsApp Business can make a world of difference to boost tourism.

Manuela
Marques
Use WhatsApp for your customer care journey today
Customer Service
WhatsApp communication for Fashion Brands’ - New Number One Accessory

The appeal of fashion brands goes beyond fashionable products. How to create stylish customer experience that your customers already love: WhatsApp.

Samantha
Warren
WhatsApp for the Automotive industry
Customer Service
How the Automotive Industry can Leverage WhatsApp Business

Successful automakers, autodealers and more are investing in WhatsApp to turn drivers into fans. Here’s how.

Manuela
Marques
click to chat tyntec
Customer Service
Leverage Conversational Marketing with Click-to-Chat

Marketers are constantly competing for the attention of customers and potential customers through a wide array of advertising channels, from billboards to mobile advertisements. Now check out how WhatsApp can link to Facebook ads!

Manuela
Marques
3 Key e-commerce notifications on WhatsApp
Customer Service
3 Key e-Commerce Notifications Shopify Merchants can Setup on WhatsApp

The use of WhatsApp enables merchants to achieve a new level of engagement, with all tools needed for a personalized, secure, and trustful channel. Learn how to enhance customer engagement with WhatsApp Business using simple notifications.

Manuela
Marques
Business Number Blocked Blog
Customer Service
This is Why Your Business Number is Blocked on WhatsApp

Whether blocked by a customer or by WhatsApp itself, the reasons are typically down to poor user experience or inadvertently breaking WhatsApp's terms of service. So how should enterprise protect itself from being blocked?

Jean
Shin
Customer Service
Group Messaging via the WhatsApp Business API: Legit or Not?

Totally legit — the new WhatsApp group feature is designed to kickstart powerful personalized experiences that bring enterprise and customers closer together.

Adam
Phillips
Don't spam on WhatsApp | tyntec
Customer Service
Broadcasting and Sending Newsletters to WhatsApp Users: Legit or Not?

Not, and despite what some providers may claim, it never has been. Instead, broadcasting was merely 'tolerated' by WhatsApp — but not anymore. Here's why that's great news.

Adam
Phillips
WhatsAPp New features
Customer Service
New WhatsApp Features and API Improvements Released

Video, group messaging, and chat UI amongst the new releases by tyntec.

Manuela
Marques
Building an application with tyntec api
Customer Service
Building an Application with the tyntec API for WhatsApp

In this post, with the use of API tooling, you’ll learn how to initiate a business conversation by sending a WhatsApp Message Template, how to receive a message sent to the WhatsApp business account and how to respond to the user-initiated conversation by sending a free-form text message

Peter
Daum
Guest Messaging for Today’s Travelers with WhatsApp Business Solution
Customer Service
Guest Messaging for Today’s Travelers with WhatsApp Business Solution

WhatsApp for travel & hospitality is becoming the new standard to engage guests. The API allows companies from nearly any industry to send notifications, verification codes and more to customers. And with customers able to reply to these messages and even start conversations on the chat app, customer service is fully supported on WhatsApp. Learn how the hospitality industry can make the most of it.

Manuela
Marques
WhatsApp for seniors, and the baby boomer generation!
Customer Service
Bring Online Experience to WhatsApp-Loving Seniors

Shopping has moved online – or has it? Not for everyone, it turns out. If your customers are over a certain age –  think baby boomers and older – many may be less interested in your latest app. So how can you encourage older customers to try your online store? The answer is to use customer messaging technology to bridge the gap between the old shopping experience and the new.

Jean
Shin
Learn how WhatsApp Business solution can help carriers with customer service
Customer Service
Why Carriers Should Use the WhatsApp Business API for Customer Service

Mobile subscribers are unhappy with the customer service their operators provide. The WhatsApp Business solution helps operators modernize their customer service.

Manuela
Marques
Traveling with WhatsApp Business
Customer Service
Five Ideas to Use WhatsApp Business Solution with Travel

WhatsApp is the number one chat app worldwide, with over 1.5 billion users. Now, with WhatsApp Business solution, it's a new frontier for companies looking to communicate with customers. Incorporating the WhatsApp Business solution in your travel or hospitality company provides you with the essential network you need to optimize your customer journey.

Manuela
Marques
How WhatsApp Business can benefit the Banking and Finance Sectors
Customer Service
How Banking & Finance Can Use the WhatsApp Business Solution

WhatsApp is the number one chat app in the world — with over 1.5 billion users! Hence, Banking and Finance sectors can take advantage of it's wide accessibility, expansive network, and end to end encryption.

Manuela
Marques
Improve your customer conversations and sales by implementing WhatsApp Business!
Customer Service
WhatsApp Business API for eCommerce

The best long-term sales strategy is to have as many happy customers as possible. In the competitive online retail market, focusing on customer happiness is a core part of business. That’s why many e-Commerce companies, large and small, are so eager to get started with the WhatsApp Business solution.

Manuela
Marques
Verify users, safely and easily with phone number information
Customer Service
Phone Verification Boosting Customer Data Accuracy

Keeping with fresh and accurate customer data is a challenge in today’s mobile-driven era. However, have no fear; phone verification service is here!

Manuela
Marques
WhatsApp Business will smooth customer conversations and solve issues faster
Customer Service
Why WhatsApp Is What's Up for Customer Service

Are you using WhatsApp? — because your customers are. With over 1.5 billion people registered on the chat app, the WhatsApp Business API allows companies to connect with their customers on a professional level.

Stephanie
Wissmann
Integrating SMS with SaaS, tyntec
Customer Service
5 Advantages to Integrating SMS on Customer Service SaaS

SMS has become a strategic customer engagement channel. It’s time to natively integrate text messaging into your Software as Service (SaaS) platform.

Manuela
Marques
Learn how SMS can be used to deliver notifications, alerts, and optimal customer support!
Customer Service
Text Me Back: Customer Service for the SMS Generation

Many people would not consider texting back a retailer when they get a mobile phone message – in many cases, they simply couldn’t. But that’s changing. More retailers and e-commerce companies are starting to use text messaging for business use to have two-way conversations with their customers as an effective way to improve customer experience while solving problems quicker. 

Jean
Shin
How to close the customer engagement speed gap: SMS and Chat Apps - Blog Post
Customer Service
Business SMS & Chat Apps, Closing the Engagement Gap

As consumer mobile devices are increasingly being used as a portal to customer service agents, it’s becoming essential for brands to adapt their customer engagement strategies to the rapid shift in the communications behaviors and preferences of consumers.

Jean
Shin
Chatting Up a Customer: Conversation with Lead Ovum Analyst - Blog Post
Customer Service
Chatting Up a Customer: Conversation with Lead Ovum Analyst

Looking at the dizzying array of new developments happening with chat apps, I had the urge to talk with someone who can weave together the fragmented pieces I was seeing. So, I caught up with Pamela Clark-Dickson, Lead Analyst at Ovum who’s been tracking the chat app industry from its early days. What I was really after was to learn what it all means for brands who’ve been trying to catch up with consumers who are spending ever more time on their chat apps.

Jean
Shin
Back-end hacks for better chat - blog post - tyntec.com
Customer Service
Back-end Hacks for Better Chat

At 6’ 9”, Phil Gordon, the CEO of Chatbox, stands out in any crowd. It doesn’t hurt that Gordon, a former coder who made bank when his company Netsys Technologies was acquired by Cisco, became one of the poker world’s top talents, at the table and as ESPN top poker analyst.

Jean
Shin
Orchestrating Technology for Business Outcomes - Blog Post - tyntec.com
Customer Service
Orchestrating Technology for Business Outcomes

When it comes to IT, the 800 pound gorilla in the room has always been IBM. Innovation has been in Big Blue’s blood since its first days, and its historic shift from systems to services integration, and more recent turns to cloud, cognitive computing, Internet of Things, Smart Cities, and commercial cloud delivery have made it a leader in driving the kinds of complex partnerships we call “as a Service” models.

Jean
Shin