Customer Service
Customer Service
WhatsApp Playbook: How Retailers Leverage WhatsApp to Reshape CX

As the leading chat app globally, WhatsApp is set to bring conversational commerce to life. Learn how to power customer conversations with WhatsApp for deeper personalization and increased conversions.

Profile picture for user manuelam By Manuela Marques
Customer Service
Whatsapp Playbook Travel
WhatsApp Playbook: How Travel Brands Leverage WhatsApp to Reshape CX

As the leading chat app globally, WhatsApp is set to transform customer experiences in travel and tourism.  Learn how to leverage WhatsApp Business throughout the travel journey with our Playbook.

Profile picture for user manuelam By Manuela Marques
Customer Service
How to collect and store your user opt-ins with WhatsApp Business solution | tyntec
How to Get Opt-Ins from Customers for WhatsApp Business

WhatsApp Business offers huge brand engagement opportunities — but to access them, enterprise must first secure consumer opt-ins that adhere to WhatsApp's strict regulations.

Profile picture for user Jean By Jean Shin
Customer Service
How the tourism industry can leverage WhatsApp Business

Digitized and personalized experiences with WhatsApp Business can make a world of difference to boost tourism.

Profile picture for user manuelam By Manuela Marques
Customer Service
Use WhatsApp for your customer care journey today
WhatsApp communication for Fashion Brands’ - New Number One Accessory

The appeal of fashion brands goes beyond fashionable products. How to create stylish customer experience that your customers already love: WhatsApp.

Profile picture for user Sam By Samantha Warren
Customer Service
WhatsApp for the Automotive industry
How the Automotive Industry can Leverage WhatsApp Business

Successful automakers, autodealers and more are investing in WhatsApp to turn drivers into fans. Here’s how.

Profile picture for user manuelam By Manuela Marques
Customer Service
WhatsApp playbook: use WhatsApp for your CX today!
WhatsApp Playbook: Benefits of No.1 Messaging App for Customer Experience

WhatsApp is transforming the CX landscape with laggards being left behind by faster-moving competitors. It's important to understand why the WhatsApp Business API is set to become a core pillar of medium-to-large enterprise CX strategies.

Profile picture for user Jean By Jean Shin
Customer Service
click to chat tyntec
Leverage Conversational Marketing with Click-to-Chat

Marketers are constantly competing for the attention of customers and potential customers through a wide array of advertising channels, from billboards to mobile advertisements. Now check out how WhatsApp can link to Facebook ads!

Profile picture for user manuelam By Manuela Marques
Customer Service
3 Key e-commerce notifications on WhatsApp
3 Key e-Commerce Notifications Shopify Merchants can Setup on WhatsApp

The use of WhatsApp enables merchants to achieve a new level of engagement, with all tools needed for a personalized, secure, and trustful channel. Learn how to enhance customer engagement with WhatsApp Business using simple notifications.

Profile picture for user manuelam By Manuela Marques
Customer Service
Business Number Blocked Blog
This is Why Your Business Number is Blocked on WhatsApp

Whether blocked by a customer or by WhatsApp itself, the reasons are typically down to poor user experience or inadvertently breaking WhatsApp's terms of service. So how should enterprise protect itself from being blocked?

Profile picture for user Jean By Jean Shin
Customer Service
Group Messaging via the WhatsApp Business API: Legit or Not?

Totally legit — the new WhatsApp group feature is designed to kickstart powerful personalized experiences that bring enterprise and customers closer together.

Profile picture for user aphillips By Adam Phillips
Customer Service
Don't spam on WhatsApp | tyntec
Broadcasting and Sending Newsletters to WhatsApp Users: Legit or Not?

Not, and despite what some providers may claim, it never has been. Instead, broadcasting was merely 'tolerated' by WhatsApp — but not anymore. Here's why that's great news.

Profile picture for user aphillips By Adam Phillips
Customer Service
WhatsAPp New features
New WhatsApp Features and API Improvements Released

Video, group messaging, and chat UI amongst the new releases by tyntec.

Profile picture for user manuelam By Manuela Marques
Customer Service
Set Up WhatsApp Account Blog
Set Up Your WhatsApp Business Account in Less than 10 Steps

Getting access to the WhatsApp Business API doesn’t have to be complicated. tyntec guides you through this process and makes it even easier for you with this comprehensive checklist.

Profile picture for user manuelam By Manuela Marques
Customer Service
Building an application with tyntec api
Building an Application with the tyntec API for WhatsApp

In this post, with the use of API tooling, you’ll learn how to initiate a business conversation by sending a WhatsApp Message Template, how to receive a message sent to the WhatsApp business account and how to respond to the user-initiated conversation by sending a free-form text message

Profile picture for user daum By Peter Daum
Customer Service
WhatsApp Business collecting opt-ins with tyntec
How to Collect Opt-Ins for WhatsApp Business

Chat apps are now taking over business-to-customer interactions. However, with data privacy laws becoming more restrictive, it's ever so important to ensure proper opt-ins with your communication channels. Find out how you can utilize the WhatsApp Business solution and properly opt-in your customers.

Profile picture for user manuelam By Manuela Marques
Customer Service
Guest Messaging for Today’s Travelers with WhatsApp Business Solution
Guest Messaging for Today’s Travelers with WhatsApp Business Solution

WhatsApp for travel & hospitality is becoming the new standard to engage guests. The API allows companies from nearly any industry to send notifications, verification codes and more to customers. And with customers able to reply to these messages and even start conversations on the chat app, customer service is fully supported on WhatsApp. Learn how the hospitality industry can make the most of it.

Profile picture for user manuelam By Manuela Marques
Customer Service
WhatsApp for seniors, and the baby boomer generation!
Bring Online Experience to WhatsApp-Loving Seniors

Shopping has moved online – or has it? Not for everyone, it turns out. If your customers are over a certain age –  think baby boomers and older – many may be less interested in your latest app. So how can you encourage older customers to try your online store? The answer is to use customer messaging technology to bridge the gap between the old shopping experience and the new.

Profile picture for user Jean By Jean Shin
Customer Service
Learn how WhatsApp Business solution can help carriers with customer service
Why Carriers Should Use the WhatsApp Business API for Customer Service

Mobile subscribers are unhappy with the customer service their operators provide. The WhatsApp Business solution helps operators modernize their customer service.

Profile picture for user manuelam By Manuela Marques
Customer Service
Traveling with WhatsApp Business
Five Ideas to Use WhatsApp Business Solution with Travel
Delivering First-Class Engagement for Travel Brands

WhatsApp is the number one chat app worldwide, with over 1.5 billion users. Now, with WhatsApp Business solution, it's a new frontier for companies looking to communicate with customers. Incorporating the WhatsApp Business solution in your travel or hospitality company provides you with the essential network you need to optimize your customer journey.

Profile picture for user manuelam By Manuela Marques
Customer Service
How WhatsApp Business can benefit the Banking and Finance Sectors
How Banking & Finance Can Use the WhatsApp Business Solution
Customer Experience in Banking & Finance Needs a Reboot while Increasing Security

WhatsApp is the number one chat app in the world — with over 1.5 billion users! Hence, Banking and Finance sectors can take advantage of it's wide accessibility, expansive network, and end to end encryption.

Profile picture for user manuelam By Manuela Marques
Customer Service
Improve your customer conversations and sales by implementing WhatsApp Business!
WhatsApp Business API for eCommerce
4 Inspiring Ideas to Jumpstart Conversational Commerce

The best long-term sales strategy is to have as many happy customers as possible. In the competitive online retail market, focusing on customer happiness is a core part of business. That’s why many e-Commerce companies, large and small, are so eager to get started with the WhatsApp Business solution.

Profile picture for user manuelam By Manuela Marques
Customer Service
Verify users, safely and easily with phone number information
Phone Verification Boosting Customer Data Accuracy

Keeping with fresh and accurate customer data is a challenge in today’s mobile-driven era. However, have no fear; phone verification service is here!

Profile picture for user manuelam By Manuela Marques
Customer Service
WhatsApp Business will smooth customer conversations and solve issues faster
Why WhatsApp Is What's Up for Customer Service

Are you using WhatsApp? — because your customers are. With over 1.5 billion people registered on the chat app, the WhatsApp Business API allows companies to connect with their customers on a professional level.

Profile picture for user stephaniew By Stephanie Wissmann
Customer Service
Portability Check Machine Communications ROI
Guide | Phone Number Data

Now with calling and texting, finally businesses can reach their customers immediately. In theory anyway. In practice, you also need some data from their phone numbers to make the magic happen.

Profile picture for user Jean By Jean Shin
Customer Service
Integrating SMS with SaaS, tyntec
5 Advantages to Integrating SMS on Customer Service SaaS

SMS has become a strategic customer engagement channel. It’s time to natively integrate text messaging into your Software as Service (SaaS) platform.

Profile picture for user manuelam By Manuela Marques
Customer Service
Learn how SMS can be used to deliver notifications, alerts, and optimal customer support!
Text Me Back: Customer Service for the SMS Generation

Many people would not consider texting back a retailer when they get a mobile phone message – in many cases, they simply couldn’t. But that’s changing. More retailers and e-commerce companies are starting to use text messaging for business use to have two-way conversations with their customers as an effective way to improve customer experience while solving problems quicker. 

Profile picture for user Jean By Jean Shin
Customer Service
How to close the customer engagement speed gap: SMS and Chat Apps - Blog Post
Business SMS & Chat Apps, Closing the Engagement Gap

As consumer mobile devices are increasingly being used as a portal to customer service agents, it’s becoming essential for brands to adapt their customer engagement strategies to the rapid shift in the communications behaviors and preferences of consumers.

Profile picture for user Jean By Jean Shin
Customer Service
Chatting Up a Customer: Conversation with Lead Ovum Analyst - Blog Post
Chatting Up a Customer: Conversation with Lead Ovum Analyst

Looking at the dizzying array of new developments happening with chat apps, I had the urge to talk with someone who can weave together the fragmented pieces I was seeing. So, I caught up with Pamela Clark-Dickson, Lead Analyst at Ovum who’s been tracking the chat app industry from its early days. What I was really after was to learn what it all means for brands who’ve been trying to catch up with consumers who are spending ever more time on their chat apps.

Profile picture for user Jean By Jean Shin
Customer Service
Back-end hacks for better chat - blog post - tyntec.com
Back-end Hacks for Better Chat

At 6’ 9”, Phil Gordon, the CEO of Chatbox, stands out in any crowd. It doesn’t hurt that Gordon, a former coder who made bank when his company Netsys Technologies was acquired by Cisco, became one of the poker world’s top talents, at the table and as ESPN top poker analyst.

Profile picture for user Jean By Jean Shin
Customer Service
Orchestrating Technology for Business Outcomes - Blog Post - tyntec.com
Orchestrating Technology for Business Outcomes

When it comes to IT, the 800 pound gorilla in the room has always been IBM. Innovation has been in Big Blue’s blood since its first days, and its historic shift from systems to services integration, and more recent turns to cloud, cognitive computing, Internet of Things, Smart Cities, and commercial cloud delivery have made it a leader in driving the kinds of complex partnerships we call “as a Service” models.

Profile picture for user Jean By Jean Shin