Customer Service

Customer Service
Portability Check Machine Communications ROI
Guide | Phone Number Data

Now with calling and texting, finally businesses can reach their customers immediately. In theory anyway. In practice, you also need some data from their phone numbers to make the magic happen.

Profile picture for user Jean By Jean Shin
Customer Service
Header Image - Blog Post - Text me back
Text Me Back: Customer Service for the SMS Generation

Many people would not consider texting back a retailer when they get a mobile phone message – in many cases, they simply couldn’t. But that’s changing. More retailers and e-commerce companies are starting to use text messaging for business use to have two-way conversations with their customers as an effective way to improve customer experience while solving problems quicker. 

Profile picture for user Jean By Jean Shin
Customer Service
How to close the customer engagement speed gap: SMS and Chat Apps - Blog Post
Business SMS & Chat Apps, Closing the Engagement Gap

As consumer mobile devices are increasingly being used as a portal to customer service agents, it’s becoming essential for brands to adapt their customer engagement strategies to the rapid shift in the communications behaviors and preferences of consumers.

Profile picture for user Jean By Jean Shin
Customer Service
Back-end hacks for better chat - blog post - tyntec.com
Back-end Hacks for Better Chat

At 6’ 9”, Phil Gordon, the CEO of Chatbox, stands out in any crowd. It doesn’t hurt that Gordon, a former coder who made bank when his company Netsys Technologies was acquired by Cisco, became one of the poker world’s top talents, at the table and as ESPN top poker analyst.

Profile picture for user Jean By Jean Shin
Customer Service
Orchestrating Technology for Business Outcomes - Blog Post - tyntec.com
Orchestrating Technology for Business Outcomes

When it comes to IT, the 800 pound gorilla in the room has always been IBM. Innovation has been in Big Blue’s blood since its first days, and its historic shift from systems to services integration, and more recent turns to cloud, cognitive computing, Internet of Things, Smart Cities, and commercial cloud delivery have made it a leader in driving the kinds of complex partnerships we call “as a Service” models.

Profile picture for user Jean By Jean Shin