Privacy & Security
Security and GDPR with tyntec's WhatsApp Business API
Guide | WhatsApp, GDPR, & Security
A Guide to Help Protect Your Users

The WhatsApp Business API allows you to reach your customers on their favorite channel — while adhering to regulations. At tyntec, privacy, secure data transmission, and encryption have been part of our philosophy for over 15 years — much longer before GDPR even existed.

Profile picture for user manuelam By Manuela Marques
Mobile Chat
Conversational Commerce
Guide | Mobile Chat
A Beginner's Guide to Conversational Commerce

People like to chat. Now with businesses too, not just with their friends and family. Driven by easy-to-integrate communication APIs, companies are interacting with customers in more human-like ways.

Profile picture for user Jean By Jean Shin
Omnichannel Communication
Traveling with WhatsApp Business
Five Ideas to Use WhatsApp Business Solution with Travel
Delivering First-Class Engagement for Travel Brands

WhatsApp is the number one chat app worldwide, with over 1.5 billion users. Now, with WhatsApp Business solution, it's a new frontier for companies looking to communicate with customers. Incorporating the WhatsApp Business solution in your travel or hospitality company provides you with the essential network you need to optimize your customer journey.

Profile picture for user manuelam By Manuela Marques
Customer Service
How WhatsApp Business can benefit the Banking and Finance Sectors
How Banking & Finance Can Use the WhatsApp Business Solution
Customer Experience in Banking & Finance Needs a Reboot while Increasing Security

WhatsApp is the number one chat app in the world — with over 1.5 billion users! Hence, Banking and Finance sectors can take advantage of it's wide accessibility, expansive network, and end to end encryption.

Profile picture for user manuelam By Manuela Marques
Customer Service
Improve your customer conversations and sales by implementing WhatsApp Business!
WhatsApp Business API for E-Commerce
4 Inspiring Ideas to Jumpstart Conversational Commerce

The best long-term sales strategy is to have as many happy customers as possible. In the competitive online retail market, focusing on customer happiness is a core part of business. That’s why many e-Commerce companies, large and small, are so eager to get started with the WhatsApp Business solution.

Profile picture for user manuelam By Manuela Marques
Podcast
Listen to our podcast about mobile interactions with Justin Keller from Sigsrt!
Podcast I Mobile Interactions Now
Episode 1 Guest: Justin Keller, VP of Marketing at Sigstr

In this episode, we’re talking with Justin Keller. He’s VP of Marketing at Sigstr, a cloud-based email marketing platform. We’ll discuss how today’s businesses are using legacy communication channels such as emails as a marketing engagement tool, as well as new mobile channels, to personalize customer experience.

Profile picture for user Jean By Jean Shin
Omnichannel Communication
Learn how you can incorporate the WhatsApp Business solution into your communication strategy!
Four Advantages for Using the WhatsApp Business API
How You can Use WhatsApp Business Solution

Enterprises are excited about the WhatsApp Business API. What are the reasons for all the fuss? Find out why.

Profile picture for user manuelam By Manuela Marques
Privacy & Security
Use phone number data to prevent fraud and easily protect users.
Preventing Fraud with Phone Number Verification

Email verification is no longer enough to identify your customer. Learn how you can use mobile numbers to prevent fraud, fake accounts, and more.

Profile picture for user manuelam By Manuela Marques
Customer Service
Verify users, safely and easily with phone number information
Phone Verification Boosting Customer Data Accuracy

Keeping with fresh and accurate customer data is a challenge in today’s mobile-driven era. However, have no fear; phone verification service is here!

Profile picture for user manuelam By Manuela Marques
Privacy & Security
Learn how to improve your authentication methods, stay ahead of malicious attackers..
What to Do About the Vulnerability of SMS-Based Authentication

Consumers and businesses rely on SMS because of its accessibility and simplicity. However, it's for this reason that it's become a relatively easy target for people with bad intentions. Thankfully, there are more secure options available to choose from to ensure user protection and fraud prevention.

Profile picture for user Jean By Jean Shin
Customer Service
WhatsApp Business will smooth customer conversations and solve issues faster
Why WhatsApp Is What's Up for Customer Service

Are you using WhatsApp? — because your customers are. With over 1.5 billion people registered on the chat app, the WhatsApp Business API allows companies to connect with their customers on a professional level.

Profile picture for user stephaniew By Stephanie Wissmann
Omnichannel Communication
Guide | WhatsApp Business Solution
How to Get Started with tyntec's WhatsApp Business API

Omnichannel engagement has been in enterprise agendas for a long time. Now, WhatsApp Business can accelerate the pace of omnichannel engagement and enrich conversational commerce. For enterprises eager to enhance customer conversations, it’s time to find out how WhatsApp Business works.

Profile picture for user manuelam By Manuela Marques
Privacy & Security
Stop Catfishers and Fraud, tyntec
To Catch A Catfisher — Go Beyond CAPTCHA

All too often, sites fail to adequately verify user identities, leading to the commonly known and damaging practice of catfishing. These fake accounts have defrauded tens of millions of dollars from consumers around the world.

Profile picture for user Jean By Jean Shin
Privacy & Security
The Breaches Multifactor Authentication Could Have Prevented

Security breaches are becoming more frequent as data storage increases. In the past five years, four major breaches involving over 550 million records could have been avoided with multifactor authentication. Now, with the holiday season approaching and more shoppers — and hackers — active, it's even more important to lock down security systems.

Profile picture for user Jean By Jean Shin
Mobile Interaction
Business SMS with GDPR, tyntec
Business SMS, Live Chat, and GDPR Compliance

GDPR brought many changes that affect customer communications and requires extra obligations for retailers to stay in touch. However, Mobile Chat and SMS have proved to resolve customer issues fast and efficiently. Hence, for companies, obtaining and maintaining user permission to connect, on channels they use most, is worth the extra effort required.

Profile picture for user Jean By Jean Shin
Privacy & Security
Bringing Blockchain into the Mainstream

Blockchain is often compared to the Internet, but there are significant differences. While the Internet, for the most part, is platform for sharing information, blockchain is for transacting value. To reach mainstream adoption, Blockchain communities need to understand and emulate how we currently move money and other valuables in the real world.

Profile picture for user Jean By Jean Shin
Privacy & Security
Multiauthentication Guide Cover Illustration - tyntec
Guide | Multifactor Authentication

Security is an ever growing topic in the business world. Today, businesses place both their reputation and financial health on the line when it comes to security measures. Protect your users against scam, phishing, and other fraud attempts with implementing multifactor authentication.

Profile picture for user Jean By Jean Shin
Omnichannel Communication
Retail_Conversations_guide_header
Guide | Retail Messaging

Messaging is the future channel of business communication. Real time communications, such as two-way messaging, helps retailers communicate for meaningful, personalized, and tailored customer conversations.

Profile picture for user Jean By Jean Shin
Customer Service
Portability Check Machine Communications ROI
Guide | Phone Number Data

Now with calling and texting, finally businesses can reach their customers immediately. In theory anyway. In practice, you also need some data from their phone numbers to make the magic happen.

Profile picture for user Jean By Jean Shin
Mobile Interaction
Reach people easily, with bulk messaging
How to Leverage Bulk SMS for Critical Notifications

Today’s businesses cannot run at email’s pace. When you need fast, reliable communications in case of incidents, SMS alerts are a great way to contact the right people at the right time.

Profile picture for user manuelam By Manuela Marques
Privacy & Security
Customer Data Protection Blog, tyntec
With Customer Data, Don’t Skip the Basics

Safeguarding customer data is no longer merely a good business practice but mandatory. Unfortunately, there are still many data breach incidents, where the most basic security measures were ignored. Jens Schroeder, tyntec's CTO Office, shares his recommendations how companies can strengthen their security standards.

Profile picture for user schroder By Jens Schröder
Omnichannel Communication
Omnichannel Messaging for the Travel Industry
Guide | Messaging for the Travel Industry

Many industries are experiencing a transformation change. At the moment, the travel industry is being disrupted with the power of mobile messaging. Companies who embrace these new changes will prosper — make sure that you stay ahead of the competition by implementing messaging into your travel business.

Profile picture for user manuelam By Manuela Marques
Mobile Interaction
Integrating SMS with SaaS, tyntec
5 Advantages to Integrating SMS on Customer Service SaaS

SMS has become a strategic customer engagement channel. It’s time to natively integrate text messaging into your Software as Service (SaaS) platform.

Profile picture for user manuelam By Manuela Marques
Omnichannel Communication
Increase Engagment with Business Messaging, tyntec
4 Ways Mobile Messaging can aid Customer Retention

Subscription e-commerce is gaining importance — as it provides a convenient way for customers to access exclusive and highly personalized offers. Unfortunately for businesses, one-third of consumers cancel their box subscriptions within three months. Thankfully, there are ways to help subscription box companies retain and expand their customer base.

Profile picture for user manuelam By Manuela Marques
Omnichannel Communication
Enrich Travel Experiences with Business Messaging for Alerts, Notifications, and 2-way Conversations
How Business Messaging Enriches Travel Experiences

The travel industry, with a wide range of communications flowing throughout the customer journey, is going through a transformation with the power of mobile messaging.

Profile picture for user manuelam By Manuela Marques
Privacy & Security
Protect Customer Payments with Strong Authentication, tyntec
Two-Factor Authentication, 4 Best Ways to Protect Payments

Payment gateways and financial service providers are squeezed between the need for security and the urge for user convenience. User-friendly authentication is the answer to this dilemma.

Profile picture for user manuelam By Manuela Marques
Omnichannel Communication
On-Demand Businesses Using Communications to Succeed, tyntec
On-Demand Businesses Using Communications to Succeed

The flourishing on-demand industry is tapping in to the busy lives of today’s connected consumers.  Wary of wasting time in mundane activities, consumers are happy ordering taxi services, staying at someone’s home during a holiday, ordering food and even finding a nanny — all with a few swipes on a smartphone. Easy, convenient and fast, on-demand companies leverage the convenience consumers crave, fueling the instant gratification market. 

Profile picture for user manuelam By Manuela Marques
Omnichannel Communication
Reach customers with fast, reliable SMS messaging from tyntec
How Business Messaging helps e-Commerce

That retail therapy is one of the main activities with shoppers of all ages should not come as surprise. But if anyone still had any doubt that shoppers are exchanging the happy times of walking through stores with the impersonal act of online shopping, should now be convinced that e-Commerce has changed the way we buy. Now, almost everything is available online for purchase: from books to clothes, electronics to toys, e-Commerce aficionados can buy anything, with just a click.

Profile picture for user manuelam By Manuela Marques
Privacy & Security
Enable Secure Engagement with Gaming Apps, tyntec
How Gaming Brands Can Enable Secure Engagement

Growing your market share and gamer engagement is intrinsically connected to securing accounts and transactions. 

Profile picture for user manuelam By Manuela Marques
Customer Service
Learn how SMS can be used to deliver notifications, alerts, and optimal customer support!
Text Me Back: Customer Service for the SMS Generation

Many people would not consider texting back a retailer when they get a mobile phone message – in many cases, they simply couldn’t. But that’s changing. More retailers and e-commerce companies are starting to use text messaging for business use to have two-way conversations with their customers as an effective way to improve customer experience while solving problems quicker. 

Profile picture for user Jean By Jean Shin
Privacy & Security
Provide strong authentication without sacrificing customer experience.
Strong Authentication without Sacrificing User Experience

Once dismissed as irrelevant in the internet age, privacy is now demanded online. Brands must now recognize that they must ensure their customer’s data is secure during every step of their interaction, from user registration to purchase transactions and beyond. But even with multiple authentication options, many brands are reluctant to implement strong authentication in their customer interaction fearing possible negative effects on user experience. 

Profile picture for user Jean By Jean Shin
Privacy & Security
Build Trust, Eliminate Fraud with tyntec's Authentication APIs
5 Ways Dating Sites and Apps can Build Trust among Users

Matchmaking is perhaps the world’s oldest pastime — and now is full swing in the digital world. Led by millennials, online dating websites and apps are growing in popularity.

Profile picture for user manuelam By Manuela Marques
Privacy & Security
How Messaging Apps Should Be Protecting Their Users - Blog Post
How Messaging Apps Should Be Protecting Their Users

Last month, the messaging app Whatsapp announced on its blog that it had surpassed 1 billion users. “That’s nearly one in seven people on Earth who use WhatsApp each month to stay in touch with their loved ones, their friends and their family,” the company wrote.

Profile picture for user Jean By Jean Shin
Customer Service
How to close the customer engagement speed gap: SMS and Chat Apps - Blog Post
Business SMS & Chat Apps, Closing the Engagement Gap

As consumer mobile devices are increasingly being used as a portal to customer service agents, it’s becoming essential for brands to adapt their customer engagement strategies to the rapid shift in the communications behaviors and preferences of consumers.

Profile picture for user Jean By Jean Shin
Mobile Interaction
Chatting Up a Customer: Conversation with Lead Ovum Analyst - Blog Post
Chatting Up a Customer: Conversation with Lead Ovum Analyst

Looking at the dizzying array of new developments happening with chat apps, I had the urge to talk with someone who can weave together the fragmented pieces I was seeing. So, I caught up with Pamela Clark-Dickson, Lead Analyst at Ovum who’s been tracking the chat app industry from its early days. What I was really after was to learn what it all means for brands who’ve been trying to catch up with consumers who are spending ever more time on their chat apps.

Profile picture for user Jean By Jean Shin
Privacy & Security
The Security Panacea: Striking Balance with Usability - Blog Post
The Security Panacea: Striking Balance with Usability

To keep up in today’s competitive technology market, perfecting the user experience is a must; making added security measures a tough sell to leadership. We consistently see brands sacrifice security, adopting the attitude, ‘it won’t happen to me.’ But when it does (which it will), brands are unprepared and scrutinized for their lack of foresight.

Profile picture for user Jean By Jean Shin
Omnichannel Communication
Going Mobile: Buyers in the Driver’s Seat - Blog Post - tyntec.com
Going Mobile: Buyers in the Driver’s Seat

If I have to pick an industry that’s most affected by the so-called “sharing economy,” it would have to be the hospitality sector. After all, isn’t Airbnb the perfect poster child of the sharing economy? Throughout the past 10 years, we’ve witnessed many spectacular promises and hypes. It’s time to hear it from the field.

Profile picture for user Jean By Jean Shin
Customer Service
Back-end hacks for better chat - blog post - tyntec.com
Back-end Hacks for Better Chat

At 6’ 9”, Phil Gordon, the CEO of Chatbox, stands out in any crowd. It doesn’t hurt that Gordon, a former coder who made bank when his company Netsys Technologies was acquired by Cisco, became one of the poker world’s top talents, at the table and as ESPN top poker analyst.

Profile picture for user Jean By Jean Shin
Customer Service
Orchestrating Technology for Business Outcomes - Blog Post - tyntec.com
Orchestrating Technology for Business Outcomes

When it comes to IT, the 800 pound gorilla in the room has always been IBM. Innovation has been in Big Blue’s blood since its first days, and its historic shift from systems to services integration, and more recent turns to cloud, cognitive computing, Internet of Things, Smart Cities, and commercial cloud delivery have made it a leader in driving the kinds of complex partnerships we call “as a Service” models.

Profile picture for user Jean By Jean Shin
Marketing Engagement
From Clutter to Context: The future of mobile media - Blog Post - tyntec.com
From Clutter to Context: The future of mobile media

It wasn’t that long ago that Big Media — magazines and broadcast media — was the only way marketers could buy massive reach. Then came the internet, with all its disruptive power, shifting ad dollars from a handful of media companies to an infinite number of websites where users could be microtargeted at the very moment they were searching, buying, and reading. 

Profile picture for user Jean By Jean Shin
Privacy & Security
Conversation: Care @ Scale: It’s social, mobile + AI - Blog Post - tyntec.com
Conversation: Care @ Scale: It’s social, mobile + AI

When the history of telecommunications is written one day, two developments will stand above all others: the rise of mobile telephony and social media. Although we may take it for granted that social, local, and mobile technologies are as natural to our digital ecosystem as web browsers, in truth, many companies are just starting to adapt. 

Profile picture for user Jean By Jean Shin
Employee Mobility
How Gender Diversity in Tech Impacts Results - Blog Post - tyntec.com
How Gender Diversity in Tech Impacts Results

What does it mean to have a diverse workforce in today’s global technology economy? In an effort to further explore the effects and results of a gender diverse workforce in technology, I looked at the impact of gender diversity from women who are currently working for technology companies.

Profile picture for user Jean By Jean Shin
Privacy & Security
4 Challenges the Messaging App Industry Must Face in 2016 - Blog Post
4 Challenges Facing the Messaging Industry

It was only just a few years ago when many of us assumed that social networks would soon become the dominant form of communication. With Facebook then approaching a billion users (which it has since surpassed) and the rapid ascendancy of platforms like Instagram and Twitter, it wasn’t too difficult to imagine a future in which younger generations eschewed traditional forms of communication like email and voice calls and instead interacted mainly on social sites.

Profile picture for user Jean By Jean Shin