Blog

Find the latest on mobile messaging, conversational commerce, fraud prevention, omnichannel customer service, and more.

Podcasts
Podcast | How low-code and pre-built tools are accelerating service automation

In this Part 2 of our discussion with Dan Miller, we delve deeper into the deployment side of conversational AI. Exploring various modalities and channels connected to vertical solutions and enterprise systems, we touch on the low-code, no-code and pre-built tools that would help enterprises simplify and speed up deployments. (Plus the reason why we set a high bar for chatbots :-)

Jean
Shin
27 min podcast
mockup_wa_playbook_retail_covid
Guides
Playbook | WhatsApp Business - How Retailers Leverage WhatsApp in Covid-19 Times

The rise of digitization that has transformed the retail industry will intensify in a world changed
by the Coronavirus. Learn how Conversational Commerce with WhatsApp will help online retail
succeed in a post Covid-19 world.

Blog Post
How the Education Sector Can Benefit from WhatsApp in a Post COVID-19 World

Educational institutions are facing a tough future as lockdowns ease — here's how WhatsApp can help them reconnect with new and existing mobile-native students.

Jean
Shin
8 min read
tyntec_podcast_e21_dan_miller
Podcasts
Podcast | What’s the difference between an intelligent assistant and a chatbot?

In this episode, we check in with Dan Miller, Founder of Opus Research, who knows the ins and outs of how we got to today’s technologies shaping service automation and conversational commerce. We’ll be delving into different sources of creativity behind the latest intelligent assistants – and discuss why it took a while for Dan to embrace the term ‘chatbot’:-)

Jean
Shin
33 min podcast
Customer Service
How to Get Opt-Ins from Customers for WhatsApp Business

WhatsApp has simplified its opt-in policy to make it easier for brands to obtain customer consent to receive messages on WhatsApp. These improvements are WhatsApp's way of ensuring the users are able to receive helpful information from businesses while protecting them from spammy practices and being compliant with stringent laws surrounding consumer consent in Europe and the US.

Jean
Shin
4 min read
image_soccer_fans_001
Conversational Commerce
A Winning Team: How Top Sports Clubs Are Using Chat Apps to Deepen Fan Connections

To create better customer experiences and drive up revenue rates, sports clubs are turning to WhatsApp Business and Viber Business Messages to ace their game — here's how.

Manuela
Marques
7 min read
Guides
Guide | Viber Starter Guide

Over 60% of consumers want to communicate with brands via messaging. In this guide, you will learn why and how to use one of the largest chat apps in the world: Viber. Get insights, trends, use cases and tips on how to get started.

Customer Service
WhatsApp Business for Fashion: Why It's the Sector's New Runway, Storefront, and Service Center

Fashion shoppers increasingly expect more digitization, personalization, and conversation through out their customer journeys — here's how WhatsApp can help meet this emerging demand.

Jean
Shin
6 min read
Podcasts
Podcast | What goes into making a bot smarter – way smarter than an FAQ page

In this Part 2 of the conversational automation episode, Philipp Heltewig of Cognigy takes us through the front- and backend of the company’s renowned enterprise-grade AI platform, and helps us understand what it takes to provide fast and frictionless customer interactions that go way behind basic FAQ use cases.

Jean
Shin
32 min podcast
Viber Business
How to Use Viber Business Messaging to Support E-Commerce Customer Journeys

Online retail has experienced a huge spike in usage during the pandemic, but to succeed in the long term, e-commerce must offer 1:1 personalized conversations with customers — here's how Viber can help.

Adam
Phillips
4 min read
Viber Business
How Viber Business Messages Are Enabling Retail Banking to Get More Personal

Retail banking is committed to creating deeper, more personalized 1:1 experiences with customers — here's how the Viber Business Messages service is playing a critical role in addressing this ambitious goal.

Manuela
Marques
4 min read
Podcasts
Podcast | How to build an end-to-end enterprise conversational system

In this episode, we check in with CEO & Co-founder of Cognigy Philipp Heltewig to learn how to build an end-to-end enterprise conversational system. Delving into natural language understanding, conversational channels and backend integrations, Phil lays out what’s needed to make conversational automation work.

Jean
Shin
36 min podcast
WhatsApp
Connect WhatsApp to BotsNext chatbot

WhatsApp as a platform is now not just limited to personal usage but for businesses as well. With the introduction of features like WhatsApp Business API, it has opened opportunities for businesses to better connect with the customers. The thing which makes WhatsApp popular among 2 billion+ users is the ease of access and a friendly interface which is ideal for a company to invest in this platform for their better growth.

Amit
Kumar
5 min read
Guides
Guide | The Essential WhatsApp Marketing Guide

The world of commerce is highly competitive, and the product has become a commodity. Today, companies are differentiating themselves in customer experiences throughout the buyer journey, from discovery to retention.

WhatsApp
How the New WhatsApp Interactive Button Helps Ace Conversational Automation

Reduce friction through out customer journeys by introducing automated UX powered by WhatsApp Business API's all-new interactive buttons — here's how.

Jean
Shin
7 min read
Crisis communications
Time for Change? What Businesses Can Really Learn from Facebook's Earnings Call During the Pandemic

Facebook is enjoying big profits this quarter, which is great news for the social media giant — but were there any lessons companies large and small could take away from the call?

Jean
Shin
6 min read
RCS
RCS Business Messaging: Everything Enterprise Needs to Know About the Next Gen Messaging Service

While today's consumers demand smart 1:1 conversations featuring rich media, many brands still rely on old school technologies such as email and SMS to communicate with their customers: Here's how texting's successor, Rich Communication Services (RCS), can bridge that divide.

Jean
Shin
7 min read
Customer Service
How WhatsApp Can Help Food Chains Meet the Challenges of a Post COVID-19 World

While the pandemic is devastating the sector in the short term, messaging technology will play a vital role in helping restaurants recover, and adapt to a new world once the crisis subsides.

Ashley
Quirk
5 min read
Customer Service
You've Successfully Completed WhatsApp Business Onboarding — So Now What?

As a tyntec client, you'll already have experienced our fast, friction-free WhatsApp Business Account set up process — now learn how we can help you take the seven critical steps needed to unlock your account's full potential.

Adam
Phillips
7 min read
Customer Service
How CX Technologies Are Helping Digital Transformation Investments Pay Off Big Time

The latest CX technologies are great news for enterprises committed financially and culturally to digital transformation. Here's why.

Jean
Shin
4 min read
Customer Service
Connect WhatsApp to Cognigy.AI

I would bet that you also use WhatsApp for your daily conversations, don’t you? It wouldn’t be surprising… There are up to 2 billion daily users worldwide, which places the chat application in the third place of most used social media platforms on this planet (Manish, 2020).

Alexander
Teusz
6 min read
Customer Service
How Enterprises Can Use Viber for Business to Enhance Customer Experience

Delivering great CX via digital channels is becoming a priority for many forward-facing businesses. Here's why messaging platform Viber is ideally placed to deliver on that goal.

Manuela
Marques
4 min read
Customer Service
How to Increase Your WhatsApp Presence

You already have a WhatsApp Business Account and you want your customers to find you on the largest chat app in the world. Here are a few tips on how to gain awareness for your WhatsApp channel.

Manuela
Marques
5 min read
Guides
Guide | How to make smart WhatsApp chatbots

Did you get the memo? Gartner says by 2022, 70% of all customer interactions will involve tools like chatbots, machine learning and mobile messaging. R u ready? Here’s a clever way to put it all together. Get yourself a smart WhatsApp chatbot.

Conversational Commerce
Sticking Power: 6 Reasons for Leveraging Branded 'Stickers' in Business Messaging

It may seem peculiar — even old-fashioned in this digital era — but offering consumers branded sticker sets in messaging apps can boost bottom lines and improve brand perception.

Adam
Phillips
4 min read
Customer Service
How to choose a WhatsApp Business partner

Is WhatsApp Business on your radar? Choosing a WhatsApp Business partner is a big deal. Here are a few criteria you should watch out for when looking for a provider.

Manuela
Marques
5 min read
Crisis communications
How Retailers Can Engage Audiences in Unprecedented Times

With streets and stores closed, retailers are feeling the negative effects of the Corona Virus pandemic. WhatsApp is helping retailers get sales online, keep customers informed and engage audiences.

Manuela
Marques
3 min read
Crisis communications
Handling Disrupted Travel Communications with WhatsApp Business

As travel companies face challenging times, it’s more important than ever to prioritize crisis communications with the chat app travelers already use: WhatsApp.

Manuela
Marques
4 min read
Crisis communications
Why Covid-19 Accelerates the Need for Digital Transformation

Chat apps like WhatsApp Business and AI will help companies decrease calls to the contact center, provide support to anxious customers, and enable crisis communication

Manuela
Marques
4 min read
Podcasts
Podcast | How to enable remote work and build teamwork during a pandemic

In this special episode, we check in with the award-winning author of Dream Teams Shane Snow and delve into what insights we can draw from his researches and writings on teamwork to help organizations create extraordinary collaborations even during a pandemic.

Jean
Shin
40 min podcast
Finance Lookbook
Guides
Playbook | How Banks and Finance Companies Leverage WhatsApp

As the world’s leading chat app, WhatsApp is set to transform digital banking. Learn how to power customer conversations with WhatsApp for personalized banking services and increased conversions – without losing sight on security and GDPR compliance.

img_tcw_staying_strong_and_safe_during_the_covid_19_outbreak_statement_from_tyntecs_ceo2x
Crisis communications
COVID-19 concerns all of us. We are here for you.

Like the rest of the world, we have been monitoring the situation with Covid-19 while focusing on proactive measures to avoid potential disruptions. I trust you are, too.

Nicola
Wolfram
2 min read
Privacy & Security
6 Reasons Why Companies Should Use WhatsApp for 2FA

Two-factor authentication protects customers from security threats – but relying on SMS exclusively to deliver 2FA can create its own issues. Here's how WhatsApp can step in and help.

Adam
Phillips
5 min read
Podcast | Digital consumer insights from Omdia’s global survey
Podcasts
Podcast | Digital consumer insights from Omdia’s global survey

In this episode, Pamela Clark-Dickson shares fresh data from Omdia’s recent consumer survey – and delves into key insights on what consumer trends and tech innovations brands can leverage to modernize customer communications and build conversational commerce experiences.

Jean
Shin
23 min podcast
Podcast | Digital consumer insights from Omdia’s global survey
Podcasts
Podcast | Digital consumer insights from Omdia’s global survey

In this episode, Pamela Clark-Dickson shares fresh data from Omdia’s recent consumer survey – and delves into key insights on what consumer trends and tech innovations brands can leverage to modernize customer communications and build conversational commerce experiences.

Jean
Shin
23 min podcast
tyntec podcast
Podcasts
Podcast | Actionable steps to automating customer communications

In this Part 2 of the chatbot development episode, Malte Kosub from Parloa lays out the steps involved in choosing which use cases to automate, setting up teams for chatbot testing, deciding when to go live on which channel – and why messaging is becoming the most popular choice for customer-facing chatbots.

Jean
Shin
25 min podcast
tyntec podcast
Podcasts
Podcast | Actionable steps to automating customer communications

In this Part 2 of the chatbot development episode, Malte Kosub from Parloa lays out the steps involved in choosing which use cases to automate, setting up teams for chatbot testing, deciding when to go live on which channel – and why messaging is becoming the most popular choice for customer-facing chatbots.

Jean
Shin
25 min podcast
WHATSAPP CHATBOT LOOKBOOK
Guides
Lookbook | How WhatsApp Chatbots Jumpstart Conversational Commerce

What do you get when you combine the AI-powered digital assistant and the world’s number one chat app? Happy customers. More sales. Check out a collection of clever, helpful assistants by use case.

Customer Service
The Frictionless Customer Journey with WhatsApp Business

If your company isn’t already using WhatsApp as a customer communications channel, it’s time to get on board! The Frictionless Customer Journey with WhatsApp Business is a complete guide that provides you with everything you need to get up and running with the largest chat app in the world.

Customer Service
How to Transform Customer Experience in Logistics with WhatsApp Business

Successfully managing and delivering on customer expectations represents a significant challenge for logistics companies — here's how WhatsApp Business can help lighten the load.

Manuela
Marques
4 min read
blog-whatsapp_chatbot_for_pizza_ordering_
Chatbot
WhatsApp Chatbot for Pizza Ordering: How to help customers place an order in WhatsApp

More and more consumers are turning to digital channels to order takeaways and home deliveries. Here's why a WhatsApp-based chatbot is an ideal solution for servicing such growing demand.

Jean
Shin
7 min read
Chatbot
7 critical principles you should keep in mind when designing a conversational experience

Conversational commerce is gaining popularity: We see more and more companies offer their products and services on messaging platforms like WhatsApp in all business areas and across all industries.

Dan
Leshem
3 mins read
Blog - Use WhatsApp Customer Messaging to Transform CX and Boost Revenues
Customer Service
Telcos: Use WhatsApp Customer Messaging to Transform CX and Boost Revenues

The telco sector has an image problem. It is often viewed with a certain amount of skepticism by customers as it tries to improve customer experiences (CX). While its technology solutions are vital to peoples' lives and should represent real opportunities to forge ever deeper connections with customers, the sector often comes up short.

Jean
Shin
6 min read
Blog - tyntec’s Latest WhatsApp Developments
Customer Service
What’s New in 2020: tyntec’s Latest WhatsApp Developments

New integrations, chatbot ecosystem and media message templates are core developments of tyntec’s API for WhatsApp Business in early 2020.

Manuela
Marques
4 min read
tyntec Podcast Episode 13
Podcasts
Podcast | Building and training chatbots for conversational commerce

In this episode, Malte Kosub from Parloa shares his insights and tips gained from working with top brands across industries to make automated dialogs more helpful (and fun!). Get ready to walk on the happy path – and off-the-happy paths, too :).

Jean
Shin
24 min podcast
tyntec Podcast Episode 13
Podcasts
Podcast | Building and training chatbots for conversational commerce

In this episode, Malte Kosub from Parloa shares his insights and tips gained from working with top brands across industries to make automated dialogs more helpful (and fun!). Get ready to walk on the happy path – and off-the-happy paths, too :).

Jean
Shin
24 min podcast
Customer Service
7 Stats to Kick Off 2020 with: Why Your Business Should Be Using WhatsApp

According to an Adobe and Econsultancy survey of almost 13,000 marketing, advertising, creative, ecommerce, and IT professionals, the single most exciting opportunity for companies in 2020 is customer experience (CX).

Jean
Shin
4 min read
Customer Service
Why Chatbots and WhatsApp Are Ideal Partners for Conversational CX

More and more enterprises are adopting WhatsApp Business, and smart brands are now integrating chatbots to leverage the platform's full potential. Here's why and, crucially, how you can take advantage.

Jean
Shin
6 min read
Customer Service
7 Resolutions for Adopting WhatsApp Business Best Practice in 2020

Fully commit to optimizing customer experience in 2020 by adopting seven best practices for successful WhatsApp Business use.

Jean
Shin
Marketing Engagement
What Enterprises Should Consider for Click-to-WhatsApp

Learn key tips to get your Facebook and Instagram campaigns up and running with WhatsApp Business

Manuela
Marques
Leveraging WhatsApp to transform CX
Customer Service
How B2B Companies Are Leveraging WhatsApp Business to Transform CX

From complex purchasing processes to overstretched customer services, delivering great CX in the B2B market is a tough proposition — learn how WhatsApp Business can help take the strain.

Adam
Phillips
4 min read
main picture blog post rich media
Customer Service
WhatsApp’s Media Message Templates

WhatsApp Business has helped thousands of companies reduce friction in their customer interactions. Either by replacing or augmenting existing communication channels like email and phone calls, the leading global chat app is taking customer experience to the next level. As Peter Parker (cue nerd alert!) once said, “With great power comes great responsibility.” Thus, WhatsApp is constantly upgrading the channel and making important improvements to further reduce friction in the customer journey.

Manuela
Marques
Lukas Lampe POM
Podcasts
Podcast | Shaping Positive Peace-of-Mind Events for End Users

In this Part 2 of the personal safety tech episode, Lukas Lampe from POM talks to Jean about what it takes to bring B2B enterprise solutions into direct-to-consumer markets – and how texting plays a key role.

Jean
Shin
main picture blog post whatsapp financial
Customer Service
Where mobile meets customer service: making your customers' financial lives easier with WhatsApp

Digital transformation has become a central strategy for banks. Fintech disruptors are challenging existing business models, retail banking has pivoted away from in-branch customer interactions, and the introduction of regulations such as PSD2 and GDPR have redefined internal processes for good. So far, mobile apps have been the vehicle for this shift, but consumer adoption of mobile banking has stalled. As a result, banks are looking for new ways to deliver their services to customers.

Manuela
Marques
Main Picture blog post How to create display name
Customer Service
How to create your Display Name on WhatsApp Business

Communicating with consumers via their preferred channel is vital for business success in the digital age. Messaging, in particular, is becoming an increasingly important way of keeping in touch with customers.

With so much happening on the WhatsApp platform, customers want to know their transactions are secure, and that the companies they're speaking to are genuine. Luckily, the WhatsApp Business API is a simple way for businesses to build digital trust with customers.

Manuela
Marques
Main picture blog post newsletter ban
Customer Service
WhatsApp's newsletter ban is coming. What now?

December 7th is currently looming over many companies like a dark cloud.  They had just realized that WhatsApp is a profitable, easy channel for getting in touch with customers and for broadcasting newsletters with information, offers and more. But that will soon be over. Won’t it?

Not really.

 

Manuela
Marques
Main picture blogpost sustainable growth
Customer Service
Sustainable Growth for the Consumer Goods Industry with WhatsApp Business

How WhatsApp helps Consumer packaged goods (CPG)  brands to stand out in increasingly saturated markets.

Brands are learning the value of listening to the fans that love their products the most. The way people buy consumer packaged goods (CPG) is changing. Rising costs, slow growth and technology-enabled shoppers are challenging conventional ways of operating in the sector and creating a tough environment for both new players and old faces.

Manuela
Marques
Main image blog post IVR
Customer Service
6 Best Practices for IVR deflection to WhatsApp Business

Offer quicker, more satisfying customer experiences by successfully deflecting IVR to WhatsAppBusiness using tyntec's six best practice tips. 

Known as 'call-to-messaging deflection', more and more brands are deploying IVR deflection to WhatsApp Business to enhance their customer support. This shift is increasing customer satisfaction rates and boosting operational efficiency.

Adam
Phillips
Main picture blog post How to Make the Business Case WhatsApp for Business
Customer Service
How To Make the Business Case WhatsApp For Business - 5 Quotes from C-Suites

Win over boardrooms who remain skeptical about WhatsApp for Business, using these quotes from execs who've successfully leveraged the platform to transform customer experience.

It can be tough championing a new technology, a new platform, well, a new anything to a board. For a cynical C-Suite used to hyperbole about 'the next big thing,' the reaction to being pitched WhatsApp for Business might well be muted.

Adam
Phillips
Head image for 9 sings to upgrade WhatsApp API
Customer Service
9 Signs You're Ready to Upgrade to the WhatsApp Business API

Figure out the right time to make the leap from WhatsApp Business app to the WhatsApp Business API to access increased functionality and flexibility.

Jean
Shin
Episode 11 Lukas Lampe
Podcasts
Podcast | Taking Personal Safety Technology into Campuses & Main Streets

In this episode, POM’s co-founder & CTO Lucas Lampe talks to Jean about how to expand into new user markets and keep improving products through direct conversations with the users.

Jean
Shin
young woman mobile
Customer Service
Personalize Online Shopping Experience for Mobile-First Generations Using WhatsApp

WhatsApp-powered personalized shopping is on the rise with several retailers already leveraging its huge potential for enhanced customer experiences. This drive has been triggered primarily by mobile-first shoppers — think Generation Z and millennials—who are falling out of love with traditional touch points such as websites and email. Instead, they are demanding a more personalized service delivered to their smartphones via messaging.

Adam
Phillips
Whatsapp Playbook Travel
Guides
Playbook | WhatsApp Business - How Travel Brands Leverage WhatsApp Business to Reshape CX

As the leading chat app globally, WhatsApp is set to transform customer experiences in travel and tourism.  Learn how to leverage WhatsApp Business throughout the travel journey with our Playbook.

Customer Service
How the tourism industry can leverage WhatsApp Business

Digitized and personalized experiences with WhatsApp Business can make a world of difference to boost tourism.

Manuela
Marques
WhatsApp Statistics around the World & the future of WhatsApp
Omnichannel Communication
WhatsApp in Numbers and Beyond

Everyone knows that WhatsApp is the most popular chat app in the world, with 1.6 billion users. But where is the leading chat app most relevant? Find the latest data here.

Manuela
Marques
Use WhatsApp for your customer care journey today
Customer Service
WhatsApp communication for Fashion Brands’ - New Number One Accessory

The appeal of fashion brands goes beyond fashionable products. How to create stylish customer experience that your customers already love: WhatsApp.

Samantha
Warren
Episode 10 Mark Smith
Podcasts
Podcast | Testing AI-powered Point Solutions and Measuring the Results

In this Part 2 of the Conversational AI episode, Dr. Mark Smith from ContactEngine talks to Jean about the signs a company is ready to test a point solution powered by AI – and how to choose the right communication channel to use.

Jean
Shin
WhatsApp for the Automotive industry
Customer Service
How the Automotive Industry can Leverage WhatsApp Business

Successful automakers, autodealers and more are investing in WhatsApp to turn drivers into fans. Here’s how.

Manuela
Marques
Mobile Interactions Mark Smith
Podcasts
Podcast | Conversational AI for Customer Experience

In this episode, Dr. Mark Smith from ContactEngine talks to Jean about how to bring about Twitter-esque experience of instant response to questions companies are asked by their customers.

Jean
Shin
Mobile Interactions Mark Smith
Podcasts
Podcast | Conversational AI for Customer Experience

In this episode, Dr. Mark Smith from ContactEngine talks to Jean about how to bring about Twitter-esque experience of instant response to questions companies are asked by their customers.

Jean
Shin
Intergrate shopify with whatsapp business
Guides
Guide | WhatsApp Business and Shopify

In an increasingly competitive online shopping market, Shopify merchants are looking to strengthen customer engagement to accomplish more conversions and loyalty. With WhatsApp, merchants can achieve a new level of engagement, with all of the tools needed for personalized, secure, and immediate support.

WhatsApp playbook: use WhatsApp for your CX today!
Guides
Playbook | WhatsApp Business - Benefits of WhatsApp Business for CX

WhatsApp is transforming the CX landscape with laggards being left behind by faster-moving competitors. It's important to understand why the WhatsApp Business API is set to become a core pillar of medium-to-large enterprise CX strategies.

click to chat tyntec
Customer Service
Leverage Conversational Marketing with Click-to-Chat

Marketers are constantly competing for the attention of customers and potential customers through a wide array of advertising channels, from billboards to mobile advertisements. Now check out how WhatsApp can link to Facebook ads!

Manuela
Marques
3 Key e-commerce notifications on WhatsApp
Customer Service
3 Key e-Commerce Notifications Shopify Merchants can Setup on WhatsApp

The use of WhatsApp enables merchants to achieve a new level of engagement, with all tools needed for a personalized, secure, and trustful channel. Learn how to enhance customer engagement with WhatsApp Business using simple notifications.

Manuela
Marques
Business Number Blocked Blog
Customer Service
This is Why Your Business Number is Blocked on WhatsApp

Whether blocked by a customer or by WhatsApp itself, the reasons are typically down to poor user experience or inadvertently breaking WhatsApp's terms of service. So how should enterprise protect itself from being blocked?

Jean
Shin
Customer Service
Group Messaging via the WhatsApp Business API: Legit or Not?

Totally legit — the new WhatsApp group feature is designed to kickstart powerful personalized experiences that bring enterprise and customers closer together.

Adam
Phillips
William Vablais Podcast | tyntec
Podcasts
Podcast | API as a Stabilizer

In this episode, William Vablais from Samsung talks to Jean about developing strategic relationships between Samsung and Google as well as what role APIs play in that collaboration.

Jean
Shin
Don't spam on WhatsApp | tyntec
Customer Service
Broadcasting and Sending Newsletters to WhatsApp Users: Legit or Not?

Not, and despite what some providers may claim, it never has been. Instead, broadcasting was merely 'tolerated' by WhatsApp — but not anymore. Here's why that's great news.

Adam
Phillips
WhatsAPp New features
Customer Service
New WhatsApp Features and API Improvements Released

Video, group messaging, and chat UI amongst the new releases by tyntec.

Manuela
Marques
Set Up WhatsApp Account Blog
Guides
Set Up Your WhatsApp Business Account in Less than 10 Steps

Getting access to the WhatsApp Business API doesn’t have to be complicated. tyntec guides you through this process and makes it even easier for you with this comprehensive checklist.

Manuela
Marques
Nicole Scheffler - Mobile Interactions, Embodying Today's Women in tech
Podcasts
Podcast | Embodying Today's Women in Tech

In this episode, Nicole Scheffler from Cisco shares her journey through the hardcore engineering and network security space, and discusses what changes she’s seeing that can make it easier for women to participate in the tech sector.

 

Jean
Shin
2FA is increasing in popularity, but why?
Privacy & Security
Using 2FA is About to Get much More Common

The Second Payment Services Directive, or PSD2 was imposed by the European Banking Authority of the European Union (EU) in 2018. This will begin to take effect on September 14th 2019. It requires that any website which accepts payment supports at least two, if not more, factor authentication to help improve security. This is called Strong Customer Authentication (SCA).

Jean
Shin
Building an application with tyntec api
Customer Service
Building an Application with the tyntec API for WhatsApp

In this post, with the use of API tooling, you’ll learn how to initiate a business conversation by sending a WhatsApp Message Template, how to receive a message sent to the WhatsApp business account and how to respond to the user-initiated conversation by sending a free-form text message

Peter
Daum
WhatsApp Spam
Privacy & Security
Don't Be Mistaken for a Spammer: Protect Customer Experience on WhatsApp

WhatsApp's leading private messaging technology attracts billions of legitimate users every month, but it is also the target of unscrupulous third parties who attempt to exploit the platform.

Jean
Shin
Haley Evans Podcast Mobile Interactions Episode 6
Podcasts
Podcast | Simplifying Logistics Payments

In this episode, Haley Evans from TriumphPay speaks about the the UX design methods her company uses to simplify payments in the Logistics industry.

Jean
Shin
tyntec partners with Averon to provide Seamless 2FA
Privacy & Security
Product | Seamless 2FA with Averon

This newly available authentication method uses mobile carrier data in the background — verify without requiring any user interaction!

Eric Broulette Podcast 5
Podcasts
Coaching for Customer Retention — The Athletic Way

In this episode, we talk with Eric Broulette and delve into the fast dynamics between sports coaching and tech. Focusing on communication tools used by tech companies to support various groups of users, from coaches to athletes and their fans, to get the most out of new streaming experiences.

Jean
Shin
Guest Messaging for Today’s Travelers with WhatsApp Business Solution
Customer Service
Guest Messaging for Today’s Travelers with WhatsApp Business Solution

WhatsApp for travel & hospitality is becoming the new standard to engage guests. The API allows companies from nearly any industry to send notifications, verification codes and more to customers. And with customers able to reply to these messages and even start conversations on the chat app, customer service is fully supported on WhatsApp. Learn how the hospitality industry can make the most of it.

Manuela
Marques
Podcast 4 Pook
Podcasts
Podcast | Journey to Retention Growth

In this episode, we’ll sit down with Chris Pook, VP of Retention at a global fashion search company Lyst, and find out what it means to shop for fashion in the era of Google and Spotify. We’ll delve into what’s really shaping the user journey on Lyst – and how Chris is using technological tools and data to grow customer acquisition and retention. And yes, how to make the entire shopping experience smarter and more personalized for mobile users.

Jean
Shin
Podcast 4 Pook
Podcasts
Podcast | Journey to Retention Growth

In this episode, we’ll sit down with Chris Pook, VP of Retention at a global fashion search company Lyst, and find out what it means to shop for fashion in the era of Google and Spotify. We’ll delve into what’s really shaping the user journey on Lyst – and how Chris is using technological tools and data to grow customer acquisition and retention. And yes, how to make the entire shopping experience smarter and more personalized for mobile users.

Jean
Shin
WhatsApp for seniors, and the baby boomer generation!
Customer Service
Bring Online Experience to WhatsApp-Loving Seniors

Shopping has moved online – or has it? Not for everyone, it turns out. If your customers are over a certain age –  think baby boomers and older – many may be less interested in your latest app. So how can you encourage older customers to try your online store? The answer is to use customer messaging technology to bridge the gap between the old shopping experience and the new.

Jean
Shin
Podcast 3 Marco
Podcasts
Podcast | Two-Way Communications with Customers

Many people would not consider texting back when they get a text message from a retailer or any other businesses. In many cases, they simply couldn’t. But that’s changing. With broader adoption among retailers and e-commerce brands, companies are starting to use text messaging to have two-way conversations with their customers, as an effective way to improve customer experience while solving problems quicker. 

Jean
Shin
Learn how WhatsApp Business solution can help carriers with customer service
Customer Service
Why Carriers Should Use the WhatsApp Business API for Customer Service

Mobile subscribers are unhappy with the customer service their operators provide. The WhatsApp Business solution helps operators modernize their customer service.

Manuela
Marques
Podcast 2 John Coldicutt
Podcasts
Podcast | Modern Workforce

An interview with John Coldicutt — CMO at Planday, a SaaS-based workforce management solution. In this discussion, we'll cover the modern workforce and how today's companies are using new technologies and tools to improve communication and overall user experience.

Jean
Shin
Podcast 2 John Coldicutt
Podcasts
Podcast | Modern Workforce

An interview with John Coldicutt — CMO at Planday, a SaaS-based workforce management solution. In this discussion, we'll cover the modern workforce and how today's companies are using new technologies and tools to improve communication and overall user experience.

Jean
Shin
Security and GDPR with tyntec's WhatsApp Business API
Guides
Guide | WhatsApp, GDPR, & Security

The WhatsApp Business API allows you to reach your customers on their favorite channel — while adhering to regulations. At tyntec, privacy, secure data transmission, and encryption have been part of our philosophy for over 15 years — much longer before GDPR even existed.

Learn about conversational Commerce with tyntec
Guides
Guide | Mobile Chat

People like to chat. Now with businesses too, not just with their friends and family. Driven by easy-to-integrate communication APIs, companies are interacting with customers in more human-like ways.

Traveling with WhatsApp Business
Customer Service
Five Ideas to Use WhatsApp Business Solution with Travel

WhatsApp is the number one chat app worldwide, with over 1.5 billion users. Now, with WhatsApp Business solution, it's a new frontier for companies looking to communicate with customers. Incorporating the WhatsApp Business solution in your travel or hospitality company provides you with the essential network you need to optimize your customer journey.

Manuela
Marques
How WhatsApp Business can benefit the Banking and Finance Sectors
Customer Service
How Banking & Finance Can Use the WhatsApp Business Solution

WhatsApp is the number one chat app in the world — with over 1.5 billion users! Hence, Banking and Finance sectors can take advantage of it's wide accessibility, expansive network, and end to end encryption.

Manuela
Marques
Improve your customer conversations and sales by implementing WhatsApp Business!
Customer Service
WhatsApp Business API for eCommerce

The best long-term sales strategy is to have as many happy customers as possible. In the competitive online retail market, focusing on customer happiness is a core part of business. That’s why many e-Commerce companies, large and small, are so eager to get started with the WhatsApp Business solution.

Manuela
Marques
Keller Episode 1 Sigstr Podcast
Podcasts
Discussing the challenges and future of digital marketing with Sigstr’s VP of Marketing

In this episode, we’re talking with Justin Keller. He’s VP of Marketing at Sigstr, a cloud-based email marketing platform. We’ll discuss how today’s businesses are using legacy communication channels such as emails as a marketing engagement tool, as well as new mobile channels, to personalize customer experience.

Jean
Shin
Learn how you can incorporate the WhatsApp Business solution into your communication strategy!
Omnichannel Communication
Four Advantages for Using the WhatsApp Business API

Enterprises are excited about the WhatsApp Business API. What are the reasons for all the fuss? Find out why.

Manuela
Marques
Prevent hackers, fraud, and fake accounts with number verification
Privacy & Security
Preventing Fraud with Phone Number Verification

Email verification is no longer enough to identify your customer. Learn how you can use mobile numbers to prevent fraud, fake accounts, and more.

Manuela
Marques
Verify users, safely and easily with phone number information
Customer Service
Phone Verification Boosting Customer Data Accuracy

Keeping with fresh and accurate customer data is a challenge in today’s mobile-driven era. However, have no fear; phone verification service is here!

Manuela
Marques
Learn how to improve your authentication methods, stay ahead of malicious attackers..
Privacy & Security
What to Do About the Vulnerability of SMS-Based Authentication

Consumers and businesses rely on SMS because of its accessibility and simplicity. However, it's for this reason that it's become a relatively easy target for people with bad intentions. Thankfully, there are more secure options available to choose from to ensure user protection and fraud prevention.

Jean
Shin
WhatsApp Business will smooth customer conversations and solve issues faster
Customer Service
Why WhatsApp Is What's Up for Customer Service

Are you using WhatsApp? — because your customers are. With over 1.5 billion people registered on the chat app, the WhatsApp Business API allows companies to connect with their customers on a professional level.

Stephanie
Wissmann
Guides
Guide | WhatsApp Business Solution

Omnichannel engagement has been in enterprise agendas for a long time. Now, WhatsApp Business can accelerate the pace of omnichannel engagement and enrich conversational commerce. For enterprises eager to enhance customer conversations, it’s time to find out how WhatsApp Business works.

Stop Catfishers and Fraud, tyntec
Privacy & Security
To Catch A Catfisher — Go Beyond CAPTCHA

All too often, sites fail to adequately verify user identities, leading to the commonly known and damaging practice of catfishing. These fake accounts have defrauded tens of millions of dollars from consumers around the world.

Jean
Shin
Privacy & Security
The Breaches Multifactor Authentication Could Have Prevented

Security breaches are becoming more frequent as data storage increases. In the past five years, four major breaches involving over 550 million records could have been avoided with multifactor authentication. Now, with the holiday season approaching and more shoppers — and hackers — active, it's even more important to lock down security systems.

Jean
Shin
Business SMS with GDPR, tyntec
Omnichannel Communication
Business SMS, Live Chat, and GDPR Compliance

GDPR brought many changes that affect customer communications and requires extra obligations for retailers to stay in touch. However, Mobile Chat and SMS have proved to resolve customer issues fast and efficiently. Hence, for companies, obtaining and maintaining user permission to connect, on channels they use most, is worth the extra effort required.

Jean
Shin
Privacy & Security
Bringing Blockchain into the Mainstream

Blockchain is often compared to the Internet, but there are significant differences. While the Internet, for the most part, is platform for sharing information, blockchain is for transacting value. To reach mainstream adoption, Blockchain communities need to understand and emulate how we currently move money and other valuables in the real world.

Jean
Shin
Multiauthentication Guide Cover Illustration - tyntec
Guides
Guide | Multifactor Authentication

Security is an ever growing topic in the business world. Today, businesses place both their reputation and financial health on the line when it comes to security measures. Protect your users against scam, phishing, and other fraud attempts with implementing multifactor authentication.

Retail_Conversations_guide_header
Guides
Guide | Retail Messaging

Messaging is the future channel of business communication. Real time communications, such as two-way messaging, helps retailers communicate for meaningful, personalized, and tailored customer conversations.

Portability Check Machine Communications ROI
Guides
Guide | Phone Number Data

Now with calling and texting, finally businesses can reach their customers immediately. In theory anyway. In practice, you also need some data from their phone numbers to make the magic happen.

Reach people easily, with bulk messaging
Omnichannel Communication
How to Leverage Bulk SMS for Critical Notifications

Today’s businesses cannot run at email’s pace. When you need fast, reliable communications in case of incidents, SMS alerts are a great way to contact the right people at the right time.

Manuela
Marques
Customer Data Protection Blog, tyntec
Privacy & Security
With Customer Data, Don’t Skip the Basics

Safeguarding customer data is no longer merely a good business practice — but mandatory. Unfortunately, there are still many data breach incidents, where the most basic security measures were ignored. Jens Schroeder, tyntec's CTO Office, shares his recommendations how companies can strengthen their security standards.

Jens
Schröder
Omnichannel Messaging for the Travel Industry
Guides
Guide | Messaging for the Travel Industry

Many industries are experiencing a transformation change. At the moment, the travel industry is being disrupted with the power of mobile messaging. Companies who embrace these new changes will prosper — make sure that you stay ahead of the competition by implementing messaging into your travel business.

Integrating SMS with SaaS, tyntec
Customer Service
5 Advantages to Integrating SMS on Customer Service SaaS

SMS has become a strategic customer engagement channel. It’s time to natively integrate text messaging into your Software as Service (SaaS) platform.

Manuela
Marques
Increase Engagment with Business Messaging, tyntec
Omnichannel Communication
4 Ways Mobile Messaging can aid Customer Retention

Subscription e-commerce is gaining importance — as it provides a convenient way for customers to access exclusive and highly personalized offers. Unfortunately for businesses, one-third of consumers cancel their box subscriptions within three months. Thankfully, there are ways to help subscription box companies retain and expand their customer base.

Manuela
Marques
Enrich Travel Experiences with Business Messaging for Alerts, Notifications, and 2-way Conversations
Omnichannel Communication
How Business Messaging Enriches Travel Experiences

The travel industry, with a wide range of communications flowing throughout the customer journey, is going through a transformation with the power of mobile messaging.

Manuela
Marques
Protect Customer Payments with Strong Authentication, tyntec
Privacy & Security
Two-Factor Authentication, 4 Best Ways to Protect Payments

Payment gateways and financial service providers are squeezed between the need for security and the urge for user convenience. User-friendly authentication is the answer to this dilemma.

Manuela
Marques
On-Demand Businesses Using Communications to Succeed, tyntec
Omnichannel Communication
On-Demand Businesses Using Communications to Succeed

The flourishing on-demand industry is tapping in to the busy lives of today’s connected consumers.  Wary of wasting time in mundane activities, consumers are happy ordering taxi services, staying at someone’s home during a holiday, ordering food and even finding a nanny — all with a few swipes on a smartphone. Easy, convenient and fast, on-demand companies leverage the convenience consumers crave, fueling the instant gratification market. 

Manuela
Marques
Use Business Messaging to enrich ECommerce Sales
Omnichannel Communication
How Business Messaging helps e-Commerce

That retail therapy is one of the main activities with shoppers of all ages should not come as surprise. But if anyone still had any doubt that shoppers are exchanging the happy times of walking through stores with the impersonal act of online shopping, should now be convinced that e-Commerce has changed the way we buy. Now, almost everything is available online for purchase: from books to clothes, electronics to toys, e-Commerce aficionados can buy anything, with just a click.

Manuela
Marques
Enable Secure Engagement with Gaming Apps, tyntec
Privacy & Security
How Gaming Brands Can Enable Secure Engagement

Growing your market share and gamer engagement is intrinsically connected to securing accounts and transactions. 

Manuela
Marques
Learn how SMS can be used to deliver notifications, alerts, and optimal customer support!
Customer Service
Text Me Back: Customer Service for the SMS Generation

Many people would not consider texting back a retailer when they get a mobile phone message – in many cases, they simply couldn’t. But that’s changing. More retailers and e-commerce companies are starting to use text messaging for business use to have two-way conversations with their customers as an effective way to improve customer experience while solving problems quicker. 

Jean
Shin
Provide strong authentication without sacrificing customer experience.
Privacy & Security
Strong Authentication without Sacrificing User Experience

Once dismissed as irrelevant in the internet age, privacy is now demanded online. Brands must now recognize that they must ensure their customer’s data is secure during every step of their interaction, from user registration to purchase transactions and beyond. But even with multiple authentication options, many brands are reluctant to implement strong authentication in their customer interaction fearing possible negative effects on user experience. 

Jean
Shin
Build Trust, Eliminate Fraud with tyntec's Authentication APIs
Privacy & Security
5 Ways Dating Sites and Apps can Build Trust among Users

Matchmaking is perhaps the world’s oldest pastime — and now is full swing in the digital world. Led by millennials, online dating websites and apps are growing in popularity.

Manuela
Marques
How Messaging Apps Should Be Protecting Their Users - Blog Post
Privacy & Security
How Messaging Apps Should Be Protecting Their Users

Last month, the messaging app Whatsapp announced on its blog that it had surpassed 1 billion users. “That’s nearly one in seven people on Earth who use WhatsApp each month to stay in touch with their loved ones, their friends and their family,” the company wrote.

Jean
Shin
How to close the customer engagement speed gap: SMS and Chat Apps - Blog Post
Customer Service
Business SMS & Chat Apps, Closing the Engagement Gap

As consumer mobile devices are increasingly being used as a portal to customer service agents, it’s becoming essential for brands to adapt their customer engagement strategies to the rapid shift in the communications behaviors and preferences of consumers.

Jean
Shin
Chatting Up a Customer: Conversation with Lead Ovum Analyst - Blog Post
Customer Service
Chatting Up a Customer: Conversation with Lead Ovum Analyst

Looking at the dizzying array of new developments happening with chat apps, I had the urge to talk with someone who can weave together the fragmented pieces I was seeing. So, I caught up with Pamela Clark-Dickson, Lead Analyst at Ovum who’s been tracking the chat app industry from its early days. What I was really after was to learn what it all means for brands who’ve been trying to catch up with consumers who are spending ever more time on their chat apps.

Jean
Shin
The Security Panacea: Striking Balance with Usability - Blog Post
Privacy & Security
The Security Panacea: Striking Balance with Usability

To keep up in today’s competitive technology market, perfecting the user experience is a must; making added security measures a tough sell to leadership. We consistently see brands sacrifice security, adopting the attitude, ‘it won’t happen to me.’ But when it does (which it will), brands are unprepared and scrutinized for their lack of foresight.

Jean
Shin
Going Mobile: Buyers in the Driver’s Seat - Blog Post - tyntec.com
Omnichannel Communication
Going Mobile: Buyers in the Driver’s Seat

If I have to pick an industry that’s most affected by the so-called “sharing economy,” it would have to be the hospitality sector. After all, isn’t Airbnb the perfect poster child of the sharing economy? Throughout the past 10 years, we’ve witnessed many spectacular promises and hypes. It’s time to hear it from the field.

Jean
Shin
Back-end hacks for better chat - blog post - tyntec.com
Customer Service
Back-end Hacks for Better Chat

At 6’ 9”, Phil Gordon, the CEO of Chatbox, stands out in any crowd. It doesn’t hurt that Gordon, a former coder who made bank when his company Netsys Technologies was acquired by Cisco, became one of the poker world’s top talents, at the table and as ESPN top poker analyst.

Jean
Shin
Orchestrating Technology for Business Outcomes - Blog Post - tyntec.com
Customer Service
Orchestrating Technology for Business Outcomes

When it comes to IT, the 800 pound gorilla in the room has always been IBM. Innovation has been in Big Blue’s blood since its first days, and its historic shift from systems to services integration, and more recent turns to cloud, cognitive computing, Internet of Things, Smart Cities, and commercial cloud delivery have made it a leader in driving the kinds of complex partnerships we call “as a Service” models.

Jean
Shin
From Clutter to Context: The future of mobile media - Blog Post - tyntec.com
Marketing Engagement
From Clutter to Context: The future of mobile media

It wasn’t that long ago that Big Media — magazines and broadcast media — was the only way marketers could buy massive reach. Then came the internet, with all its disruptive power, shifting ad dollars from a handful of media companies to an infinite number of websites where users could be microtargeted at the very moment they were searching, buying, and reading. 

Jean
Shin
Conversation: Care @ Scale: It’s social, mobile + AI - Blog Post - tyntec.com
Privacy & Security
Conversation: Care @ Scale: It’s social, mobile + AI

When the history of telecommunications is written one day, two developments will stand above all others: the rise of mobile telephony and social media. Although we may take it for granted that social, local, and mobile technologies are as natural to our digital ecosystem as web browsers, in truth, many companies are just starting to adapt. 

Jean
Shin
How Gender Diversity in Tech Impacts Results - Blog Post - tyntec.com
Employee Mobility
How Gender Diversity in Tech Impacts Results

What does it mean to have a diverse workforce in today’s global technology economy? In an effort to further explore the effects and results of a gender diverse workforce in technology, I looked at the impact of gender diversity from women who are currently working for technology companies.

Jean
Shin
4 Challenges the Messaging App Industry Must Face in 2016 - Blog Post
Privacy & Security
4 Challenges Facing the Messaging Industry

It was only just a few years ago when many of us assumed that social networks would soon become the dominant form of communication. With Facebook then approaching a billion users (which it has since surpassed) and the rapid ascendancy of platforms like Instagram and Twitter, it wasn’t too difficult to imagine a future in which younger generations eschewed traditional forms of communication like email and voice calls and instead interacted mainly on social sites.

Jean
Shin