Incident SMS Management Blog
How to Leverage Bulk SMS for Critical Notifications

Today’s businesses cannot run at email’s pace. When you need fast, reliable communications in case of incidents, SMS alerts are a great way to get ahold of the right people at the right time.

Profile picture for user manuelam By Manuela Marques
SMS
Native SMS Integration SaaS
Five Advantages to Integrating SMS Natively on Customer Engagement SaaS

SMS has become a strategic customer engagement channel. It’s time to natively integrate text messaging into your Software as Service (SaaS) platform.

Omnichannel Communication | E-Commerce
Mobile subscription boxes
Four Ways to Improve Customer Retention for Subscription Boxes with Mobile Messaging

Subscription e-commerce is gaining importance — as it provides a convenient way for customers to access exclusive and highly personalized offers. Unfortunately for businesses, one-third of consumers cancel their box subscriptions within three months. Thankfully, there are ways to help subscription box companies retain and expand their customer base.

omnichannel
Customer Experiences for Travel Brands with Messaging
How Travel Brands Can Own Customer Experiences with Messaging

The travel industry, with a wide range of communications flowing throughout the customer journey, is going through a transformation with the power of mobile messaging.

Profile picture for user manuelam By Manuela Marques
Privacy & Security
Payment - Blog Post
Pay Attention: 4 Best Practices to Protect Payments With User-Friendly Two-Factor Authentication (2FA)

Payment gateways and financial service providers are squeezed between the need for security and the urge for user convenience. User-friendly authentication is the answer to this dilemma.

Profile picture for user manuelam By Manuela Marques
Omnichannel comms / On-demand
Blog Post - onDemand
Instant Gratification, Immediate Communication: How On-Demand Companies Can Leverage Communications to Succeed

The flourishing on-demand industry is tapping in to the busy lives of today’s connected consumers.  Wary of wasting time in mundane activities, consumers are happy ordering taxi services, staying at someone’s home during a holiday, ordering food and even finding a nanny — all with a few swipes on a smartphone. Easy, convenient and fast, on-demand companies leverage the convenience consumers crave, fueling the instant gratification market. 

Profile picture for user manuelam By Manuela Marques
Omnichannel Communication | E-Commerce
Blog Post - eCommerce
How eCommerce Businesses Can Increase Conversions and Engage Customers With Messaging

That retail therapy is one of the main activities with shoppers of all ages should not come as surprise. But if anyone still had any doubt that shoppers are exchanging the happy times of walking through stores with the impersonal act of online shopping, should now be convinced that e-Commerce has changed the way we buy. Now, almost everything is available online for purchase: from books to clothes, electronics to toys, e-Commerce aficionados can buy anything, with just a click.

Profile picture for user manuelam By Manuela Marques
Privacy and Security
Blog Post - Gaming
Up Your Game: How Gaming Brands Can Enable Secure Engagement

Growing your market share and gamer engagement is intrinsically connected to securing accounts and transactions. 

Profile picture for user manuelam By Manuela Marques
Customer Service
Header Image - Blog Post - Text me back
Text Me Back: Customer Service for the SMS Generation

Many people would not consider texting back a retailer when they get a mobile phone message – in many cases, they simply couldn’t. But that’s changing. More retailers and e-commerce companies are starting to use text messaging for business use to have two-way conversations with their customers as an effective way to improve customer experience while solving problems quicker. 

Profile picture for user Jean By Jean Shin
Privacy & Security
Header Image - Blog Post - Authentication
Providing Strong Authentication Without Sacrificing User Experience

Once dismissed as irrelevant in the internet age, privacy is now demanded online. Brands must now recognize that they must ensure their customer’s data is secure during every step of their interaction, from user registration to purchase transactions and beyond. But even with multiple authentication options, many brands are reluctant to implement strong authentication in their customer interaction fearing possible negative effects on user experience. 

Profile picture for user Jean By Jean Shin
Privacy & Security
Dating header image
Say I Trust: 5 Ways Dating Sites and Apps Can Create Trust among Users

Matchmaking is perhaps the world’s oldest pastime — and now is full swing in the digital world. Led by millennials, online dating websites and apps are growing in popularity.

Profile picture for user manuelam By Manuela Marques
Privacy & Security
How Messaging Apps Should Be Protecting Their Users - Blog Post
How Messaging Apps Should Be Protecting Their Users

Last month, the messaging app Whatsapp announced on its blog that it had surpassed 1 billion users. “That’s nearly one in seven people on Earth who use WhatsApp each month to stay in touch with their loved ones, their friends and their family,” the company wrote.

Profile picture for user Jean By Jean Shin
Customer Service
How to close the customer engagement speed gap: SMS and Chat Apps - Blog Post
How to close the customer engagement speed gap: SMS and Chat Apps

As consumer mobile devices are increasingly being used as a portal to customer service agents, it’s becoming essential for brands to adapt their customer engagement strategies to the rapid shift in the communications behaviors and preferences of consumers.

Profile picture for user Jean By Jean Shin
Mobile Interaction
Chatting Up a Customer: Conversation with Lead Ovum Analyst - Blog Post
Chatting Up a Customer: Conversation with Lead Ovum Analyst

Looking at the dizzying array of new developments happening with chat apps, I had the urge to talk with someone who can weave together the fragmented pieces I was seeing. So, I caught up with Pamela Clark-Dickson, Lead Analyst at Ovum who’s been tracking the chat app industry from its early days. What I was really after was to learn what it all means for brands who’ve been trying to catch up with consumers who are spending ever more time on their chat apps.

Profile picture for user Jean By Jean Shin
Privacy & Security
The Security Panacea: Striking Balance with Usability - Blog Post
The Security Panacea: Striking Balance with Usability

To keep up in today’s competitive technology market, perfecting the user experience is a must; making added security measures a tough sell to leadership. We consistently see brands sacrifice security, adopting the attitude, ‘it won’t happen to me.’ But when it does (which it will), brands are unprepared and scrutinized for their lack of foresight.

Profile picture for user Jean By Jean Shin
Omnichannel comms | Hospitality
Going Mobile: Buyers in the Driver’s Seat - Blog Post - tyntec.com
Going Mobile: Buyers in the Driver’s Seat

If I have to pick an industry that’s most affected by the so-called “sharing economy,” it would have to be the hospitality sector. After all, isn’t Airbnb the perfect poster child of the sharing economy? Throughout the past 10 years, we’ve witnessed many spectacular promises and hypes. It’s time to hear it from the field.

Profile picture for user Jean By Jean Shin
Customer Service
Back-end hacks for better chat - blog post - tyntec.com
Back-end Hacks for Better Chat

At 6’ 9”, Phil Gordon, the CEO of Chatbox, stands out in any crowd. It doesn’t hurt that Gordon, a former coder who made bank when his company Netsys Technologies was acquired by Cisco, became one of the poker world’s top talents, at the table and as ESPN top poker analyst.

Profile picture for user Jean By Jean Shin
Customer Service
Orchestrating Technology for Business Outcomes - Blog Post - tyntec.com
Orchestrating Technology for Business Outcomes

When it comes to IT, the 800 pound gorilla in the room has always been IBM. Innovation has been in Big Blue’s blood since its first days, and its historic shift from systems to services integration, and more recent turns to cloud, cognitive computing, Internet of Things, Smart Cities, and commercial cloud delivery have made it a leader in driving the kinds of complex partnerships we call “as a Service” models.

Profile picture for user Jean By Jean Shin
Marketing Engagement
From Clutter to Context: The future of mobile media - Blog Post - tyntec.com
From Clutter to Context: The future of mobile media

It wasn’t that long ago that Big Media — magazines and broadcast media — was the only way marketers could buy massive reach. Then came the internet, with all its disruptive power, shifting ad dollars from a handful of media companies to an infinite number of websites where users could be microtargeted at the very moment they were searching, buying, and reading. 

Profile picture for user Jean By Jean Shin
Privacy & Security
Conversation: Care @ Scale: It’s social, mobile + AI - Blog Post - tyntec.com
Conversation: Care @ Scale: It’s social, mobile + AI

When the history of telecommunications is written one day, two developments will stand above all others: the rise of mobile telephony and social media. Although we may take it for granted that social, local, and mobile technologies are as natural to our digital ecosystem as web browsers, in truth, many companies are just starting to adapt. 

Profile picture for user Jean By Jean Shin
Employee Mobility
How Gender Diversity in Tech Impacts Results - Blog Post - tyntec.com
How Gender Diversity in Tech Impacts Results

What does it mean to have a diverse workforce in today’s global technology economy? In an effort to further explore the effects and results of a gender diverse workforce in technology, I looked at the impact of gender diversity from women who are currently working for technology companies.

Profile picture for user Jean By Jean Shin
Privacy & Security | Chat Apps
4 Challenges the Messaging App Industry Must Face in 2016 - Blog Post
4 Challenges the Messaging App Industry Must Face in 2016

It was only just a few years ago when many of us assumed that social networks would soon become the dominant form of communication. With Facebook then approaching a billion users (which it has since surpassed) and the rapid ascendancy of platforms like Instagram and Twitter, it wasn’t too difficult to imagine a future in which younger generations eschewed traditional forms of communication like email and voice calls and instead interacted mainly on social sites.

Profile picture for user Jean By Jean Shin