Video, group messaging, and chat UI amongst the new releases by tyntec.
The latest release of tyntec’s API for WhatsApp Business solution has arrived — with a bunch of new features and improvements! These should help you create epic connections with your customers, while giving you more efficiency with managing your WhatsApp Business Account (WABA).
With the latest sprint, there are quite a few developments that will help you make the most of your WhatsApp account. Also, don’t forget to check out our Technical documentation for full support details. The latest additions to our WhatsApp Business solution are as follows:
Rich Messaging Additions
WhatsApp supports a variety of multimedia functions beyond text. At tyntec, we leverage the WhatsApp Business API to continually add more rich features for you — such as video, group messaging, and location!
How to create a new group on tyntec’s API for WhatsApp Business:
Request curl -X POST \ https://api.tyntec.com/chat-api/v2/channels/whatsapp/phone-numbers/4923147790717/groups \ -H 'Content-Type: application/json' \ -H "apikey: $API_KEY" \ -d '{ "subject" : "Group Subject" }' Response { "creationTime": "1564642001", "groupId": "4923147790717-1564642001" } # Update the group icon Request curl -X PUT \ https://api.tyntec.com/chat-api/v2/channels/whatsapp/phone-numbers/4923147790717/groups/4923147790717-1564642001/settings/icon \ -H 'Content-Type: image/jpeg' \ -H "apikey: $API_KEY" Response 201 Created
On inbound and outbound messages locations can now be shared.
They are of content type location and are represented like in this example:
"location" : { "longitude": 7.4954884, "latitude": 51.5005765, "name": "tyntec GmbH", "address": "tyntec GmbH, Semerteichstraße, Dortmund" }
API Improvements
Maximize efficiency for WhatsApp Business with tyntec’s latest API improvements — including self-service functions.
UserContext and Callback URL per Message
tyntec tracks your identifier for you, so you can easily map your callbacks. Upon notice, we will even route the delivery notification to the right location when you run multiple deployments.
User Interface: Conversations Inbox
For customers that prefer handling WhatsApp chat messages on a separate User Interface (UI), at tyntec we now have available a Conversations Inbox — helping you manage your chat conversations with your customers. With this user interface (UI) dedicated to support chat messaging — your agents can easily help your customers using WhatsApp and a variety of chat apps.
With this UI, you can manage all your WhatsApp messages, sharing images, documents, videos and locations whenever needed. Also, you can integrate AI functions to maximize conversation efficiency, as well as adding CRM/Salesforce integration. Find more information here or book a live Webinar Session
What’s more…
A ton of new features and improvements are coming out still in 2019. Do you have specific needs? Please let us know! Find out more information on our Technical documentation or get in touch with us