Content Types

tyntec’s API for WhatsApp Business supports various media message features, from simple text and images to audio files, location, interactive buttons, and more.

Find the supported content types by tyntec as below:

Content-type Send in message templates Send in session messages Incoming messages Supported format Supported size Caption length
Text
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 Text and emojis 1024 characters for message templates, 4096 characters in session messages n/a
Image
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 JPG, PNG Up to 5MB Up to 4096 characters
Files & Documents
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 Any valid MIME-type Up to 100MB Up to 4096 characters
Audio
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 AAC, MP4, AMR, MPEG, etc. Up to 16MB Up to 4096 characters
Video
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 MP4, 3GPP Up to 16MB Up to 4096 characters
Location
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 Latitude, longitude, location name, address 256 characters for location name and address n/a
Interactive buttons: call-to-action
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 n/a Up to 2 buttons, with 20 characters each n/a
Interactive buttons: quick replies
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 n/a Up to 3 buttons, with 20 characters each n/a
Interactive buttons: reply buttons
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 n/a Up to 3 buttons, with 24 characters each n/a
Product Catalog Messages
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 n/a n/a n/a
List messages
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 n/a Up to 10 options, with 24 characters each Description up to 72 characters supported
Sticker
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 image/webp Max size 100KB, Size must be 512x512px n/a

ℹ️ When adding your media types to your message templates via your tyntec account, you have to declare what type of media you send in the header – image, location, pdf, text, video - and add a media sample for approval. Learn how to send your media message here.