Whatsapp icon integrated with an authentication API, showcased on a green square.

Channel | WhatsApp Business

With more than 2 billion people using WhatsApp around the world to send 60 billion messages every day, the chat app has revolutionized the way we communicate. With an enterprise-grade API, companies can now send notifications and provide customer service through WhatsApp in a secure, reliable, and customer-friendly way.

Content Types

tyntec’s API for WhatsApp Business supports various media message features, from simple text and images to audio files, location, interactive buttons, and more.

Find the supported content types by tyntec as below:

Content-type

Send in message templates

Send in session messages

Incoming messages

Supported format

Supported size

Caption length

Text

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Text and emojis

1024 characters for message templates, 4096 characters in session messages

n/a

Image

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JPG, PNG

Up to 5MB

Up to 4096 characters

Files & Documents

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Any valid MIME-type

Up to 100MB

Up to 4096 characters

Audio

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AAC, MP4, AMR, MPEG, etc.

Up to 16MB

Up to 4096 characters

Video

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MP4, 3GPP

Up to 16MB

Up to 4096 characters

Location

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Latitude, longitude, location name, address

256 characters for location name and address

n/a

Interactive buttons: call-to-action

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n/a

Up to 2 buttons, with 20 characters each

n/a

Interactive buttons: quick replies

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n/a

Up to 3 buttons, with 20 characters each

n/a

Interactive buttons: reply buttons

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n/a

Up to 3 buttons, with 24 characters each

n/a

Product Catalog Messages

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n/a

n/a

n/a

List messages

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n/a

Up to 10 options, with 24 characters each

Description up to 72 characters supported

Sticker

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image/webp

Max size 100KB, Size must be 512x512px

n/a

ℹ️ When adding your media types to your message templates via your tyntec account, you have to declare what type of media you send in the header – image, location, pdf, text, video – and add a media sample for approval. Learn how to send your media message here.