Content-type | Send in message templates | Send in session messages | Incoming messages | Supported format | Supported size | Caption length |
---|---|---|---|---|---|---|
Text | Text and emojis | 1024 characters for message templates, 4096 characters in session messages | n/a | |||
Image | JPG, PNG | Up to 5MB | Up to 4096 characters | |||
Files & Documents | Any valid MIME-type | Up to 100MB | Up to 4096 characters | |||
Audio | AAC, MP4, AMR, MPEG, etc. | Up to 16MB | Up to 4096 characters | |||
Video | MP4, 3GPP | Up to 16MB | Up to 4096 characters | |||
Location | Latitude, longitude, location name, address | 256 characters for location name and address | n/a | |||
Interactive buttons: call-to-action | n/a | Up to 2 buttons, with 20 characters each | n/a | |||
Interactive buttons: quick replies | n/a | Up to 3 buttons, with 20 characters each | n/a | |||
Interactive buttons: reply buttons | n/a | Up to 3 buttons, with 24 characters each | n/a | |||
Product Catalog Messages | n/a | n/a | n/a | |||
List messages | n/a | Up to 10 options, with 24 characters each | Description up to 72 characters supported | |||
Sticker | image/webp | Max size 100KB, Size must be 512x512px | n/a |
ℹ️ When adding your media types to your message templates via your tyntec account, you have to declare what type of media you send in the header – image, location, pdf, text, video - and add a media sample for approval. Learn how to send your media message here.