Whatsapp icon integrated with an authentication API, showcased on a green square.

Channel | WhatsApp Business

With more than 2 billion people using WhatsApp around the world to send 60 billion messages every day, the chat app has revolutionized the way we communicate. With an enterprise-grade API, companies can now send notifications and provide customer service through WhatsApp in a secure, reliable, and customer-friendly way.

WhatsApp Business API | Integration for the Microsoft Bot Framework


Hi there!

Do you want to have your Microsoft bot more accessible? What about adding WhatsApp as one of the channel options? If that sounds good, look no further.

In this tutorial, you will learn how to integrate a simple Echo bot built from the Microsoft Bot Framework with the WhatsApp channel in the tyntec Conversations API. This integration allows your bot to receive WhatsApp messages and reply to them with ease.

You will need



    • A mobile phone with the WhatsApp application not associated with your WABA.


    • Your favourite text editor or IDE with TypeScript highlighting.






Step One: Build an Echo bot

Let’s create artificial intelligence!

1. Use Yeoman to generate an Echo bot.

$ yo botbuilder
Welcome to the Microsoft Bot Builder generator v4.15.0.
Detailed documentation can be found at https://aka.ms/botbuilder-generator
? What's the name of your bot? my-chat-bot
? What will your bot do? Demonstrate integration of the tyntec Conversations API and the Microsoft Bot Framework
? What programming language do you want to use? TypeScript
? Which template would you like to start with? Echo Bot - https://aka.ms/bot-template-echo
? Looking good.  Shall I go ahead and create your new bot? Y

2. Change your current working directory to the bot folder. It has the same name as your bot.

$ cd my-chat-bot

Step Two: Install the WhatsApp adapter

Connect the bot to the tyntec Conversations API. You are going to add a new endpoint that is able to process WhatsApp messages.


1. Install the WhatsApp adapter.

$ npm install botbuilder-adapter-tyntec-whatsapp

2. Add a new /api/whatsapp/messages endpoint to the src/index.ts file:

import axios from 'axios';
import { TyntecWhatsAppAdapter } from 'botbuilder-adapter-tyntec-whatsapp';
const axiosInstance = axios.create();
const whatsAppAdapter = new TyntecWhatsAppAdapter({
	tyntecApikey: process.env.TyntecApikey
server.post('/api/whatsapp/messages', async (req, res) => {
	await whatsAppAdapter.processActivity(req, res, (context) => myBot.run(context));

3. Remove the speak argument from the call of the MessageFactory.text method in the src/bot.ts file

this.onMessage(async (context, next) => {
             const replyText = `Echo: ${ context.activity.text }`;
-            await context.sendActivity(MessageFactory.text(replyText, replyText));
+            await context.sendActivity(MessageFactory.text(replyText));
             await next();

Step Three: Configure and run the bot

Now, you will configure and run the bot.

1. Add the following environment variable to the .env file:

  • TyntecApikey – your tyntec API key

2. Start the bot.

$ npm start

3. Create a publicly accessible URL using ngrok.

$ path/to/ngrok http 3978

4. Copy the displayed public URL (such as https://843fc8776770.ngrok.io).

Note: This setup is suitable only for development. For production use, you have to deploy your app properly!

Step Four: Register the bot’s webhook

Let the tyntec Conversations API know where to deliver WhatsApp messages from customers or your users. You’re going to subscribe to the bot’s webhook via an API call in Postman.


1. From the api-collection/conversations/v3 directory, import the Conversations V3.7.postman_collection.json into Postman.

2. Authorize Postman with your tyntec API key and your WABA phone number. Right-click the collection and select Edit. Then go to Variables and set the apiKey variable to your tyntec API key. Also, set the wabaNumber variable to your WABA phone number.

3. Let’s set up the webhook! Open the WhatsApp folder. Inside, open the Configurations folder and select the Configure the callback for a specific number request and change the inboundMessageUrl in the body to the public URL of your api/whatsapp/messages endpoint (for example, https://843fc8776770.ngrok.io/api/whatsapp/messages). This request will subscribe to your URL to incoming message events.

Create webhook for your Bot

4. Hit the Send button. You should receive a 2xx status in the response if everything is okay.

Cool! Now Conversations API knows where to deliver WhatsApp messages from your customers.

Step Five: Try it out!

Now you can test all the functionalities.

1. Grab your phone and send a warm message to your WhatsApp Business Account number. In a few moments, you will see a reply from your own Echo bot.

A message from your first bot. Cool, isn't it?

Voila! Your Microsoft bot now can interact with your WhatsApp contacts!


For example, you may want to reply with a snappy meme using an image message or with a funny cat video using a video message. The adapter supports audio, document, image, sticker, template, text, and video messages.

To test a more sophisticated bot, you can generate the Core Bot using the Yeoman generator and connect it to the WhatsApp adapter.

For production use, you can deploy your bot following the deployment tutorial.

In order to protect the bot’s api/whatsapp/messages endpoint against unauthorized messages, you can register the webhook with a custom header containing a bearer token. Then, you can override the adapter’s parseTyntecWebhookRequest method and check the request headers before parsing the request body. See the API Reference for more information: https://github.com/tyntec/botbuilder-adapter-tyntec-whatsapp/tree/master/docs