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WhatsApp Business Documentation

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With more than 2 billion people using WhatsApp around the world to send 60 billion messages every day, the chat app has revolutionized the way we communicate. With an enterprise-grade API, companies can now send notifications and provide customer service through WhatsApp in a secure, reliable, and customer-friendly way.

WhatsApp Business

  • Overview
  • Introduction
  • Get Started
    • Get Started
    • Create a new Profile
    • IVR Onboarding
    • Verify your business
    • Send your first message
    • Messaging Limits
    • Business account types
  • Message Templates
    • Message types
    • Message Templates
    • Create new Templates
    • Submit new Templates
    • Quality Rating
    • Message Template Manager
  • Content Types
    • Overview
    • Text
    • Image
    • Files & Documents
    • Audio
    • Video
    • Location
    • Interactive buttons
    • Buttons: Call-to-Action
    • Buttons: Quick-Reply
    • Buttons: Reply Button
    • Product Catalog Messages
    • List messages
    • Sticker
  • Self-Service
  • Architecture
  • Security & GDPR
    • What is GDPR?
    • GDPR with WhatsApp Business
    • Encryption
    • Data protection
    • Data processing
    • Opt-ins
    • Opt-out
    • Security measures by tyntec
  • Integrations
    • Cognigy
    • Dialogflow
    • Freshdesk
    • Microsoft Bot Framework
    • Microsoft Dynamics 365
    • Microsoft Teams
    • Salesforce
    • Slack
    • Shopify
    • Stripe
    • Zapier
  • API Reference
  • FAQs
    • Getting Started
    • Phone Numbers
    • Business Verification
    • Integrations and Testing
    • Message Types & Templates
    • Your WhatsApp Account
    • Compliance & GDPR, Opt-ins
    • Payments & Billing
    • ISVs & Technical Integrators
    • WhatsApp Commerce Policy
    • Performance

Doc Center

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  • Introduction
  • Verify
    • Phone Verification
      • Quick Start
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    • Portability Check
      • Quick Start
      • API Reference
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    • API Reference
    • Deliver OTPs
    • Manage Your 2FA Applications
    • Integrations
      • Zapier
  • Engage
    • Conversations Inbox
      • Overview
      • Introduction
      • Setup
      • First Steps
      • Features
        • Overview
      • Channels
        • Overview
        • WhatsApp
        • Viber
        • Instagram Messages
        • iMessage
        • SMS
        • Messenger
        • Twitter
        • Google
        • Webchat
      • Security & Privacy
        • Overview
        • Opt-in Management
        • Data Retention
        • Delete Contacts
        • SSO (Single Sign-On)
      • API Reference
      • Tutorials
        • Overview
        • Add agents
        • Manage Business Hours
        • Auto Replies
        • Quick Replies
        • Lists / Bulk Messaging
        • Conversations Management
        • Labels
        • Teams
        • Notifications
        • Connect your CRM
        • Conversational Commerce
      • Guides
        • Admin Guide
        • User Guide
  • Channels
    • WhatsApp Business
      • Overview
      • Introduction
      • Get Started
        • Get Started
        • Create a new Profile
        • IVR Onboarding
        • Verify your business
        • Send your first message
        • Messaging Limits
        • Business account types
      • Phone Numbers
      • Message Templates
        • Message Templates
        • Create new Templates
        • Message types
        • Quality Rating
        • Message Template Manager
      • Content Types
        • Overview
        • Text
        • Image
        • Files & Documents
        • Audio
        • Video
        • Location
        • Interactive buttons
        • Buttons: Call-to-Action
        • Buttons: Quick-Reply
        • Buttons: Reply Button
        • Product Catalog Messages
        • List messages
        • Sticker
      • Self-Service
      • Architecture
      • Security & GDPR
        • What is GDPR?
        • GDPR with WhatsApp Business
        • Encryption
        • Data protection
        • Data processing
        • Opt-ins
        • Opt-out
        • Security measures by tyntec
      • Integrations
        • Cognigy
        • Dialogflow
        • Freshdesk
        • HubSpot via Zapier
        • Microsoft Bot Framework
        • Microsoft Dynamics 365
        • Microsoft Outlook
        • Microsoft Teams
        • Salesforce
        • Slack
        • Shopify
        • Stripe
        • Zapier
        • Zoom and Google Calendar via Zapier
      • API Reference
    • SMS
      • Quick Start
      • Send SMS & OTP SMS
      • API Reference
      • GSM Error Codes
      • Other Protocols
      • Integrations
        • Microsoft Dynamics 365
    • Viber Business
      • Introduction
      • Get started
        • Create your Viber Business Profile
        • Send your first message
        • Business profile overview
        • Billing
      • Architecture
      • Integrations
        • Microsoft Dynamics 365
      • API Reference
  • FAQs
    • Overview
    • CPaaS
      • Basics
    • WhatsApp Business
      • Getting Started
      • Phone Numbers
      • Business Verification
      • Integrations and Testing
      • Message Types & Templates
      • Your WhatsApp Account
      • Compliance & GDPR, Opt-Ins
      • Payments & Billing
      • ISVs & Technical Integrators
      • WhatsApp Commerce Policy
      • Performance
    • Conversations Inbox
      • Getting Started
      • Team Management
      • Conversation Management
      • Contact Management
      • Channel Management
      • Chatbots, Automations & Integrations
      • Payments & Billing
    • SMS
      • Getting Started
      • SMS Delivery
      • SMS Performance
      • SMS Features
      • Troubleshooting
    • Authenticate
      • Getting Started
    • Verify
      • General
      • Phone Verification
      • Portability Check
    • Viber Business
      • Getting Started
      • Free Trial
      • Message Types
      • Your Viber Account
      • Payments & Billing
    • Customer Service
      • Support
    • Payments & Billing
Engage
  • Conversations Inbox
  • Conversations API
Verify
  • Phone Verification
  • Portability Check
Authenticate
  • 2FA
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Channels
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  • Instagram DM
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  • Apple Business Chat
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  • Webchat (BYO)
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