What you'll need

- a Microsoft Power Apps or Power Automate plan with custom connector feature

- a tyntec account with one activated WhatsApp Business account


Free of charge

Related links

WhatsApp Business API
Power Automate Templates
Contact Sales
Other integrations


WhatsApp Business Connector for Microsoft Dynamics 365

tyntec provides a prebuilt connector, "tyntec WhatsApp Business", to enable triggering WhatsApp messages, notifications or alerts from Microsoft Dynamics 365 environment.

WhatsApp Business Connector enables you to send various content types to your customers through WhatsApp Business and create automated customer journeys. It allows updating your customer knowledge base by seamlessly connecting WhatsApp Business to your Microsoft Power Automate.

How it helps

With the "tyntec WhatsApp Business" connector, you can

  • Convert sales opportunities quicker by triggering instant messages
  • Send notifications or alerts for better customer relationship management
  • Connect your virtual assistants or chatbots to answer commonly asked questions
  • Provide greater customer support by instant replies to customer expectations
  • Satisfy your customers with a connected experience using the latest information
  • Reduce operating costs by connecting virtual assistants to chat apps

Get started

  1. Create your tyntec account
  2. Create your WhatsApp Business account with tyntec
  3. Create one Message Template for WhatsApp Business
  4. Follow our step-by-step instructions
  5. You can also choose one of our Power Automate Templates

The connector also works with all supported Power Automate connectors, Power Apps and Azure Logic Apps.

Connector for Compatibility
Power Automate
Power Apps
Azure Logic Apps

Frequently asked questions