Until the introduction of the GDPR, real-time communication methods such as SMS and live chat allowed organizations (public, private companies, governments, etc.) to collect data through their interactions with website visitors or customers. Organizations could then continue communications with customers and store the information collected for as long as they wanted.
Now, companies must change how they interact with users and store the data gathered over time. Examining this historical data is ideal for determining the sort of information users tend to provide.
The WhatsApp Business API, associated with tyntec, provides you with the complete framework to implement this new channel— without compromising your GDPR compliance or security policies.