Whatsapp icon integrated with an authentication API, showcased on a green square.

Channel | WhatsApp Business

With more than 2 billion people using WhatsApp around the world to send 60 billion messages every day, the chat app has revolutionized the way we communicate. With an enterprise-grade API, companies can now send notifications and provide customer service through WhatsApp in a secure, reliable, and customer-friendly way.

Interactive Buttons

Buttons are a quick way people select what they want from a business without having to type anything.

There are three types of Interactive Buttons:

Description

Message template required?

Can it be populated dynamically?

Number of options

Call-to-action

Allows a customer to call a phone number or visit a website at the touch of a button.

Yes

No

2

Quick-reply

Allows a customer to quickly select from up to 3 options, returning a text message to the business.

Yes

No

3

Reply buttons

Allow users to quickly select from up to three options when talking to a business in the 24-hour response window.

No

Yes

3