Conversations Inbox allows for separation of the user and password steps within the login. The SSO will be detected based on a user. If you wish to provide custom fields during the login, this is also possible. This can enable for example a direct association of an agent with a specific team, or the association of a user with a role.
Currently the AD FS flow governs:
- User (name)
- Authentication (password)
- Channel access
If you wish to use SSO for your business, please get in touch with us at firstname.lastname@example.org to discuss the details.