Conversations Inbox | Tutorials | Add agents

Learn how to add new customer support agents and administrators to your Conversations Inbox.

1. Navigate to Organization at the left side menu. Click on Agents 

2. Select the orange Add button on the top

3. Fill in the details and select the role, then click on Next


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4. Select the team(s) for the new agent / administrator 

4. Click on Invite to send the invitation.


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The new user will receive an email with instructions on how to activate their account and select a password. As an administrator, you can check the enrollment status at any given time. If the new user didn’t receive the invitation email, you can trigger a resend.



Access to Team Inbox

Unlimited access

Access to Agent Inbox

Access to Closed Inbox

Access to Internal Chat

Access to People

Access to personal settings

Access to Quick Replies

Access to assigned channels only