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  3. Conversation Management

FAQs - Conversation Management

Learn how to manage inbound and outbound chats on the Conversations Inbox in the FAQs below. 

If you can’t find an answer to your question, contact us.

Conversation Management

  • How do the different Inboxes help me organize conversations?
  • How do I assign a conversation to an agent or team?
  • Is a preview of the message available to check before sending out the message?
  • How do I submit message templates with the Conversations Inbox?
  • How can I broadcast messages with the Conversations Inbox?

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