What user roles are available on the Conversations Inbox?
There are two user roles available on the Conversations Inbox: administrator and agent.
The administrator has the responsibility to:
- Setup the Conversations Inbox for the team, ensuring the configuration is according to the company’s needs, and grant the right people access. These are the main setup steps.
- Admins grant access to colleagues and create teams, which can be set up based on department, regional/language skills, etc.
- Also, admins set up the channels that are relevant for the organization.
Agents are granted access to the system and are usually responsible for managing the conversation Inboxes and responding to inquiries.