FAQ | Conversations Inbox

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

How Can I Broadcast Messages With the Conversations Inbox?


Conversations Inbox

Getting Started

Team Management

Conversation Management

Contact Management

Channel Management

Chatbots, Automations & Integrations


Payments & Billing

How can I broadcast messages with the Conversations Inbox?

The Conversations Inbox enables companies to broadcast information on every channel activated on the platform by using the Lists feature. 

Lists are a great way of sending a list of your customers a single message without sending each one the message manually. You can create different lists for each channel in your Conversations Inbox. You can upload a list of contacts as a CSV file. 

ℹ️ Have a look at our step-by-step Broadcasting Tutorial here.

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ℹ️ Note that the Conversations Inbox has to follow each channel’s rules for message broadcasting. Initiating a message on Instagram Direct Messages and Facebook Messenger is not possible due to Facebook’s restrictions.

For broadcasting/bulk messaging with WhatsApp, check the best practices here.