FAQ | Conversations Inbox

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Is a Preview of the Message Available to Check Before Sending Out the Message?

FAQs

Conversations Inbox

Getting Started

Overview

How Can I Start With the Conversations Inbox?

What Are the Differences Between Conversations Inbox and Conversations API?

Can Conversations Inbox Enable Single Sign-On?

Team Management

Overview

How Do I Add and Delete Agents?

What User Roles Are Available on the Conversations Inbox?

Can I Chat With My Colleagues on the Platform?

How Can I Create and Structure Teams on the Conversations Inbox?

Conversation Management

Overview

How Do the Different Inboxes Help Me Organize Conversations?

How Do I Assign a Conversation to an Agent or Team?

Is a Preview of the Message Available to Check Before Sending Out the Message?

How Do I Submit Message Templates With the Conversations Inbox?

How Can I Broadcast Messages With the Conversations Inbox?

Contact Management

Overview

How Can I Delete Contacts and Chats on the Conversations Inbox?

Can an Agent See Which Customers Were Already Contacted in Order to Avoid Reaching Out to the Same Customer Twice?

Does tyntec Offer an Unsubscription API Endpoint?

Channel Management

Overview

What Channels Are Available on the Conversations Inbox?

Is WhatsApp Included in the Conversations Inbox?

Can I Integrate the Conversations Inbox With My Own Custom Chat?

Chatbots, Automations & Integrations

Overview

How Can I Automate Conversations With Conversations Inbox?

How Do Notifications Work and How Can I Set Them Up?

What System Integrations Are Available for the Conversations Inbox?

Is a preview of the message available to check before sending out the message?

Yes. Agents are in complete control and can preview the message before sending it. 

If a company-initiated message is needed for WhatsApp, the agent will need to access the message templates available in the text field at the bottom. Once selecting a message template, the agent will see it displayed on the text field before sending it. 

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ℹ️ The same process applies to quick replies.

If the agent is communicating with the user freely – without message templates or quick replies, he/she is in complete control of the message in the text field and can review the message before pressing the send button.