FAQ | Conversations Inbox

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Can I Chat With My Colleagues on the Platform?


Conversations Inbox

Getting Started

Team Management

Conversation Management

Contact Management

Channel Management

Chatbots, Automations & Integrations


Payments & Billing

Can I chat with my colleagues on the platform?

Yes. Conversations Inbox also comes with an internal chat, so your agents can talk to each other without using a 3rd party chat tool. Helping team members to ask for expertise information and share complex cases speeds up your support response times.

To start a chat with a colleague, go to the left-side menu and click on Chat.

When clicking on the Chat orange button at the top, a window will open to select with which agents or teams you’d like to strike a conversation. 

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Select the right person or people and you can start chatting right away.

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