FAQ | Conversations Inbox

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

How Can I Delete Contacts and Chats on the Conversations Inbox?


Conversations Inbox

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Team Management

Conversation Management

Contact Management

Channel Management

Chatbots, Automations & Integrations


Payments & Billing

How can I delete contacts and chats on the Conversations Inbox?

Deleting contacts and chats from the Conversations Inbox can be done on the interface or via a simple API call. 

Option 1: deleting a contact and/or chat on the web-interface

In that option, an agent can proceed with the following steps:

Step 1

Click on More button at the top right corner. A menu will open with the option Delete… colored in red.

Step 2

A pop-up window will open. The agent can choose between deleting only the message history or everything (messages and contact data). The action has to be confirmed, as it cannot be undone.

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Option 2: deleting a contact and/or chat programmatically via API call

You can manage your conversations and contact programmatically by using the Conversations Inbox API.