FAQ | Conversations Inbox

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Can Conversations Inbox Enable Single Sign-On?


Conversations Inbox

Getting Started

Team Management

Conversation Management

Contact Management

Channel Management

Chatbots, Automations & Integrations


Payments & Billing

Can Conversations Inbox enable Single Sign-On?

The Conversations Inbox comes by default without SSO enabled, but it can be enabled on a case-by-case basis.

If this is required, usually Conversations Inbox offers Single Sign-On for businesses that utilize AD FS / SAML (Security Assertion Markup Language). 

Conversations Inbox allows for separation of the user and password steps within the login. The SSO will be detected based on a user. If you wish to provide custom fields during the login, this is also possible. You can enable, for example, a direct association of an agent with a specific team or the association of a user with a role. 

Currently, the AD FS flow governs:

  • User (name)
  • Authentication (password)
  • Role 
  • Channel access

✉️ If your business requires SSO, please contact us on support@tyntec.com to discuss your requirements.