Setting up your Conversations Inbox company account
Creating a Conversations Inbox company account starts with the setup of your desired channels.
By default, the Conversations Inbox is offered with a WhatsApp Business Profile as a package.
In case you wish to use the Conversations Inbox without WhatsApp, get in touch here.
The Conversations Inbox provides an intuitive interface for your agents (and chatbots) to interact with your customers. There are many rich features you can benefit from, such as:
- Omnichannel inbox
- Multi-agent and teams
- Agent-to-agent and agent-to-team handover
- Internal chat
- Rich media
- Message templates and quick replies
- CRM integrations a
- And more.
Leverage WhatsApp, Viber, Instagram Direct Messages, and more in one platform. With the Conversations Inbox, you can capture messages from all your messaging channels without switching to another tool.
Also, add your own web chat and standardize your messaging communications in one place.
Conversations Inbox API
The Conversations Inbox also provides a JSON REST API to connect to social messaging platforms like WhatsApp Business, Apple Business Chat, Facebook Messenger, Twitter DM, Viber, LINE, and more.
The API helps you manage channels, contacts, and conversations if you prefer to handle those tasks programmatically.
Did you know you can connect a Conversations Inbox account with your CRM system, AI/chatbots, and more? While we offer as part of our service - and therefore, no extra cost charged - a tailored integration for you, we also provide integration guides for:
✉️ If your system is not listed and you would like to connect Conversations Inbox with your CRM, AI, or any other system, just contact our Onboarding Team at firstname.lastname@example.org.
Finally, if your questions haven’t been answered, use our comprehensive FAQs covering the following topics: