| Variable | Inserts the … |
|---|---|
| {{contact.email}} | Email address of the contact |
| {{contact.name}} | Full name of the contact |
| {{contact.first_name}} | First name of the contact |
| {{contact.last_name}} | Last name of the contact |
| {{contact.phone_number}} | The phone number of the contact |
| {{contact.reference}} | The reference note saved for the contact |
| {{contact.remarks}} | Remarks saved for the contact |
| {{agent.initials}} | Initials of the agents name |
| {{agent.name}} | Full name of the agent |
| {{agent.first_name}} | First name of the agent |
| {{agent.last_name}} | Last name of the agent |
| {{channel.name}} | Name of the channel |
