FAQ | Conversations Inbox

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Can I Integrate the Conversations Inbox With My Own Custom Chat?

FAQs

Conversations Inbox

Getting Started

Overview

How Can I Start With the Conversations Inbox?

What Are the Differences Between Conversations Inbox and Conversations API?

Can Conversations Inbox Enable Single Sign-On?

Team Management

Overview

How Do I Add and Delete Agents?

What User Roles Are Available on the Conversations Inbox?

Can I Chat With My Colleagues on the Platform?

How Can I Create and Structure Teams on the Conversations Inbox?

Conversation Management

Overview

How Do the Different Inboxes Help Me Organize Conversations?

How Do I Assign a Conversation to an Agent or Team?

Is a Preview of the Message Available to Check Before Sending Out the Message?

How Do I Submit Message Templates With the Conversations Inbox?

How Can I Broadcast Messages With the Conversations Inbox?

Contact Management

Overview

How Can I Delete Contacts and Chats on the Conversations Inbox?

Can an Agent See Which Customers Were Already Contacted in Order to Avoid Reaching Out to the Same Customer Twice?

Does tyntec Offer an Unsubscription API Endpoint?

Channel Management

Overview

What Channels Are Available on the Conversations Inbox?

Is WhatsApp Included in the Conversations Inbox?

Can I Integrate the Conversations Inbox With My Own Custom Chat?

Chatbots, Automations & Integrations

Overview

How Can I Automate Conversations With Conversations Inbox?

How Do Notifications Work and How Can I Set Them Up?

What System Integrations Are Available for the Conversations Inbox?

Pricing

Overview

How Much Does the Conversations Inbox With WhatsApp Cost?

How Much Does the Conversations Inbox With Viber Cost?

Why Does tyntec Charge Monthly Fees for WhatsApp Business?

What’s an Active Contact and How Are They Charged?

Can I Upgrade / Downgrade My Plan?

How Can I See How Many Monthly Active Contacts Have Been Used?

Will I Be Charged VAT?

Payments & Billing

Overview

How Can I Pay My tyntec Invoice?

Can I integrate the Conversations Inbox with my own custom chat?

With tyntec’s Conversations Inbox you can also integrate your business’ other app- / web-chats if those can provide the conversations via API. This can be, for example, the proprietary business chat that you use for your website or app, or an external webchat provider you already use. 

✉️ To connect your existing web chat provider, first check with your provider to support an API for conversations management. Then get in touch with us at support@tyntec.com to discuss the details.