What are the differences between Conversations Inbox and Conversations API?

Conversations Inbox (+ Conversations Inbox API) Conversations API
Communications Channel
WhatsApp Business API
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Viber Business Messages
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SMS
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WeChat
  • Beta
  • Beta
Telegram Bot
  • Beta
  • Beta
Twitter Direct Messages
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Instagram Direct Messages
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Facebook Messenger
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Apple Business Chat
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Administration & Support
WhatsApp Account Management Business Center Business Center & API
Viber Account Management Support Ticket Support Ticket
Features
Omnichannel communications
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Auto Replies
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Quick Replies
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Contacts & Teams
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Bulk Messaging
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Reporting
  • In App
  • Business Center
Black- & Whitelisting
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Bot integration
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Search conversations
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Instant messaging among agents
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Technical Support
24/7 Email Support
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Help Center - Documentation
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Security
Single Sign On (SSO)
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Data Governance
GDPR Compliance
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Conversation History
  • 90 days