FAQ | Viber Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Is It Possible to Migrate From One Viber Provider to Another?


Viber Business

Getting Started

Free Trial

Message Types

Your Viber Account


Payments & Billing

Is it possible to migrate from one Viber provider to another?

Yes, it is possible. Viber supports the transfer of a business already registered under another provider (active or inactive), as well as the migration of existing ID from one partner to another.

To activate/transfer an existing business already registered under a current provider (active or inactive), the following conditions shall apply:

  • Viber will allow up to 30 transfers of businesses per year.
  • The transfers may only accrue at the beginning of every quarter.
  • Viber will require a 30 days advance written notice (at least 30 days before starting a new quarter).
  • When requesting the transfer, the following should be provided by the customer:
    • The required Businesses name, Business ID, and country.
    • The Customer (Business) written request to transfer the ID from provider X to provider Y, starting from date dd/mm/yyyy. The letter must be signed by the requester (Business).
  • Once the Viber team has received the Customers’ (Business) written request with all the required information stated above, Viber shall notify the existing provider regarding the upcoming transfer.
  • According to the above stipulations, a transfer will occur once a quarter.

✉️ If you would like to transfer your existing Viber account/phone number to tyntec, please get in touch at support@tyntec.com