FAQ | Viber Business

Utilize tyntec’s FAQs to help solve any issues you may have. Additionally, learn about cloud communications, CPaaS, SMS for business, authentication, and more. If any questions arise while reading, don’t hesitate to contact us.

Why Has Viber Rejected My Request for a Business Profile?


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Why has Viber rejected my request for a Business Profile?

There are two reasons why Viber rejects an application for a Business Profile:

  • The company’s industry is banned from using Viber Business Messages. If that’s the case, Viber’s rejection decision is final and an appeal does not qualify. 
  • The company has provided incorrect information or an admin error has occurred. In that case, our team reaches out to Viber for clarification, so we can revert the decision.

✉️ In case your application has been rejected, contact the Onboarding Team at support@tyntec.com and we’ll be happy to advise further.